Associate Manager GEC BlendedOutbound
Job Location:
Johannesburg - South Africa
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About the Role:
You will lead member and student service delivery in our Contact Center offering technical support membership retention progression and engagement activities. You will help deliver accurate multichannel service while improving customer experience operational performance and member value.
You will report to the Senior Manager - Global Engagement Centre and use a hybrid work schedule.
- Lead inbound outbound chat email social technical membership or student service activities as assigned.
- Deliver accurate professional responses and resolve member student prospect or customer needs.
- Monitor service levels quality productivity revenue retention progression and customer experience measures.
- Developing and coach team members and allocate resources across channels and priorities where applicable.
- Handle escalations identify causes and partner with other teams to improve end-to-end customer journeys.
- Maintain accurate customer membership application case knowledge or technical records in approved systems.
- Support campaigns and programs that improve retention conversion engagement product awareness and member value.
Use data feedback technology and process improvement to strengthen service efficiency and experience.
#LI-JS1
- 4 years of experience in a customer service or call centre environment.
- 3 years experience of people management and leadership responsibilties
- Experience achieving target-based sales
How We Support You:
We provide flexibility to help you achieve a good work-life balance. Youll be part of a global diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace including healthcare annual leave parental leave an employee assistance program. We care about our employees welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association a Great Place to Work-Certified company we are transforming the accounting and finance profession. We are future-focused empowering the worlds most accomplished accountants to stay relevant meet todays demands and prepare for tomorrows challenges through quality education resources and training.
Learn more about The Association on LinkedIn and our Career Site.
#GreatPlacetoWork #LI-Hybrid
We are committed to equal employment opportunity regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
Required Experience:
Manager
About Company
About the Role:You will oversee the end-to-end lifecycle management and commercial performance of an assigned learning product portfolio across all...
