Assistant Systems Administrator Graduate

Administrator Graduate Customer Automation Systems & AI (CASA)

Are you ready to kickstart your tech career in a dynamic fast-paced environment where youll learn from industry experts and work with cutting-edge systemsIf youre a recent graduate with a passion for technology problem-solving and automation MimecastsAssistant Systems Administrator Graduate Roleis the perfect opportunity to grow learn and make an impact.

As anAssistant Systems Administrator Graduate youll play a key role in keeping the business-critical systems behind Mimecasts Global Technical Services runningsmoothly securely and reliably. This is your chance to work with enterprise-grade tools support global teams and build a strong foundation in systems administration. Under the mentorship of an experienced senior systems administrator youll contribute to the day-to-day management of essential platforms such asticketing systems telephony knowledge management log analysis and lab environments.

Youll gainhands-on experience develop technical ownership and be part of a supportive team that values curiosity growth and collaboration.This role is designed forgraduates or early-career professionalswho are eager to learn and make an impact. You dont need years of experiencewhat matters is your enthusiasm problem-solving mindset and a passion for technology.

• Systems Support: Assist with monitoring maintaining and managing core enterprise systems to ensure seamless operations. Escalate complex issues to senior team members as needed.
• First-Line Escalation: Be the go-to person for initial troubleshooting of system issues learning when and how to escalate.
• Automation & Scripting: Learn to write and maintain scripts toautomate repetitive tasks using tools like PowerShell Python or Bash with guidance from your mentor.
• Helpdesk Platforms: Contribute to the upkeep and configuration ofticketing tools such as Zendesk ensuring support systems run efficiently.
• Reporting & Insights: Generate reports on team performance and system health while identifying trends and areas for improvement.
• Access Management: Support user access provisioning and reviews to maintainsecurity and compliance.
• Log Analysis: Gain hands-on experience working with log-management platforms (e.g. Splunk Sumo Logic) to identify and resolve issues.
• Documentation: Keep processes and knowledge base articles clear organized and up to date for the team.
• Testing & Quality Checks: Participate inUser Acceptance Testing (UAT)when new tools or changes are introduced.

• Mentorship: Learn directly from a seasoned senior systems administrator who will guide and support your growth.
• Real-World Experience: Work withenterprise-grade platforms and systems gaining valuable exposure to IT infrastructure automation and AI tools.
• Skills Development: Build your technical capabilities and professional confidence with a clear path for progression.

• Educational Background: A recent degree inComputer Science Information Technology Engineering or a related fieldor equivalent practical knowledge.
• Foundational Knowledge: A basic understanding of systems administration and IT concepts (from coursework internships or projects).
• Scripting Enthusiasm: Some exposure to scripting languages like PowerShell Python or Bash (even if youve only experimented with them during projects).
• Problem-Solving Skills: A logical methodical approach to troubleshooting and an eagerness to tackle new challenges.
• AI Curiosity: Familiarity or interest inAI tools(e.g. chatbots generative-AI assistants or automation tools). Hands-on experience is a bonus but not required.
• Strong Communicator: Clear written and verbal communication with the ability to work effectively in aglobal collaborative environment.
• Positive Attitude: A willingness to learn take feedback and grow into the role. This is anentry-level positionwere here to help you succeed.

• Experience with helpdesk or ticketing tools (like Zendesk).
• Exposure tocloud servicesor log-management/SIEM tools like Splunk.
• A passion for cybersecurity or SaaS environments.
• Hands-on experience working on AI-related projects (even personal or academic ones).

Belonging at Mimecast

Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.

Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.