Assistant Residence Manager

A leading organisation is seeking a proactive and people-focused Assistant Residence Manager to support the day-to-day operations of a student accommodation residence. This role is ideal for someone who thrives in a dynamic environment enjoys working with students and can balance administrative excellence with exceptional customer service.

Responsibilities:

• Serve as the first point of contact for students visitors contractors and stakeholders.
• Assist students with applications documentation room viewings key issuance welcome packs and accommodation-related queries.
• Manage reception operations incoming calls emails and general administrative functions.
• Maintain accurate student records schedules files and reports.
• Assist with meeting coordination minute taking and communication between students university representatives and internal teams.
• Support student wellbeing initiatives mentorship programmes and student life activities.
• Assist with the planning and coordination of events excursions and student engagement programmes.
• Monitor communication platforms and ensure effective communication between students and residence management.
• Handle student concerns take statements where required and assist in conflict resolution processes.
• Support residence compliance processes including fines visitor management sleepover procedures and contractor access.

Requirements:

• Grade 12 (Matric) is essential.
• A relevant Diploma or Degree in Office Administration or a related field will be advantageous.
• Minimum 24 years experience in a reception administrative or student accommodation environment.
• Strong proficiency in Microsoft Office and relevant administrative systems.
• Excellent communication interpersonal listening and report-writing skills.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Ability to engage professionally with students visitors landlords contractors and university stakeholders.
• Experience within a university or student residence environment will be highly advantageous.
• Knowledge of student support conflict resolution statement taking and student wellbeing practices is preferred.
• A collaborative energetic and solution-driven approach to work.

EE Disclaimer:

All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.

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REF: NJ01