Assistant Management Couple - Luxury Private Game Reserve - Stormvlei WC
Role Overview:
A hands-on opportunity for an experienced Assistant Management Couple at a luxury private game reserve in Stormvlei Western Cape. This live-in position is suited to a couple where one partner fulfills the role of Field Guide General Maintenance and Management Support while the other oversees Reservations Administration and Management Support. The role requires professionalism flexibility and a genuine passion for hospitality conservation and exceptional guest experiences.
Package & Benefits:
R25000 R35000 negotiable depending on experience
Live-in position with on-site accommodation provided
Utilities included
Opportunity to grow within a unique luxury hospitality environment
Position 1: Field Guide & General Maintenance (Partner 1)
Key Responsibilities:
Field Guiding & Guest Experience
Conduct guided game drives and nature walks (where qualified)
Interpret wildlife ecology and conservation for guests
Ensure guest safety during all activities
Create memorable personalised guest experiences
Reserve & Lodge Maintenance
General maintenance of property infrastructure vehicles and equipment
Basic plumbing electrical and mechanical tasks
Maintain reserve roads signage and outdoor areas
Assist with reserve management where required
Operational Support
Guest and staff transfers and logistics
Support lodge operations during busy periods
Work closely with management to ensure smooth daily operations
Requirements:
Valid FGASA qualification (minimum Level 1 preferred)
PDP and valid drivers licence
Practical maintenance skills (hands-on and solutions-driven)
Strong communication and guest-facing skills
Physically fit and able to work flexible hours
Previous lodge or reserve experience essential
Position 2: Reservations Administration & Management Assistant (Partner 2)
Key Responsibilities:
Reservations & Guest Communication
Manage reservations enquiries and confirmations
Handle booking systems rates and availability
Communicate with guests before during and after their stay
Liaise with agents and tour operators
Hosting of guests from time to time
Administration & Office Management
General lodge administration and filing
Assist with invoicing payments and financial admin
Prepare reports for management
Maintain guest records and operational documentation
Management Support
Assist management with daily operations
Coordinate staff schedules and logistics
Support guest check-ins check-outs and special requests
Ensure brand standards and guest expectations are upheld
Requirements:
Previous reservations and hospitality administration experience
Nightsbridge or similar booking platform experience essential
Strong computer literacy (email booking systems Excel/Google Workspace)
Excellent written and verbal communication skills
Highly organised detail-oriented and professional
Ability to work independently and handle pressure
Luxury hospitality experience preferred
Couple Requirements:
Proven experience working together in a lodge or hospitality environment
Strong teamwork and communication skills
Professional guest-focused and adaptable
Dedicated and seeking long-term placement
Willingness to live on-site in a semi-remote environment
Willingness to work longer and irregular hours
Valid South African work permits (if applicable)
Position best suited to a couple without dependants