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Assistant Front Office Manager
Job Location:
Job Location:
Newlands - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
29 September 2026 (13 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Reference: CPT000019-SH-1
Location: Cape Town Newlands
Employment Type: Full-time
Assistant Front Office Manager
Location: Cape Town Newlands
Employment Type: Full-time
Duties & Responsibilities
Lead the guest experience from the front
Are you a passionate hospitality professional with strong leadership skills and a commitment to delivering exceptional guest experiencesOur client is looking for an experienced Assistant Front Office Manager to take the lead in overseeing daily Front Office operations ensuring seamless service high-performing teams and smooth coordination across the hotel.
This is an exciting opportunity for a confident and service-driven hospitality professional who thrives in a fast-paced environment enjoys leading people and takes pride in operational excellence.
Please apply directly or send your CV to
Your key responsibilities
Front Office Operations- Overseeing all Front Office staff and daily operational activities
- Ensuring smooth and efficient front desk luggage services and guest registration processes
- Managing room availability occupancy and room allocations in collaboration with Housekeeping
- Ensuring personalised and consistently high levels of guest service
- Acting as a central communication point between Front Office and other hotel departments
- Providing operational support to Heads of Department
- Managing Front Office administration reporting and documentation
- Handling guest enquiries complaints and requests promptly and professionally
- Building positive guest relationships and ensuring individual needs are addressed
- Monitoring and maintaining high service standards to maximise guest satisfaction
- Identifying opportunities to enhance the overall guest experience
- Leading motivating and managing a team of approximately 20 employees
- Coordinating staff schedules shift rosters and resource allocation
- Conducting performance management and supporting staff development initiatives
- Fostering a positive professional and service-focused team environment
- Monitoring cash handling floats and staff refunds
- Ensuring compliance with departmental procedures policies and operational standards
- Monitoring Front Office systems and processes to ensure accuracy and efficiency
- Collaborating with Security to maintain a safe and secure environment
- Utilising Opera Cloud Micros Microsoft 365 and other operational systems effectively
- Maintaining accurate departmental records and documentation
- Supporting reporting requirements and ensuring all Front Office administration is completed efficiently
What youll need
- 34 years experience in a similar Front Office or hospitality environment
- Proven leadership and team management experience
- Strong guest relations and communication skills
- Proficiency in Opera Cloud Micros and Microsoft 365
- Sound knowledge of Front Office operational procedures and cash management
- Strong understanding of hospitality service standards and guest experience
- Knowledge of cash handling procedures and workplace safety protocols
- Ability to remain calm organised and effective in a fast-paced environment
- Excellent attention to detail and strong problem-solving abilities
- A professional service-driven approach with the ability to lead by example
Required Experience:
IC
