Areas of Responsibility:
Customer Experience
o Support management of customer experience activities to ensure customer loyalty
o Ensure that the visual presentation of all stores represents the brand image as per company directives
o Manage customer interactions complaints and requests
Business Leadership
o Develop effective business plans to address performance challenges
o Invite feedback and seek continual personal development opportunities
o Be aware of competitor activity and local market trends and conditions
o Make appropriate and innovative recommendations to drive the business forward
Lead Develop and Retain Team Members
o Create a positive and enabled environment for team members
o Develop and coach the team
o Effectively manage performance through compliance with internal performance development processes the Wellness Training Academy and any required IR interventions
Store Performance
o Achieve and exceed targeted sales and profit targets
o Achieve and exceed gross profit targets through effective waste and stock management
o Effectively manage income statements
o Liaise with the Merchandise team regarding stock efficiencies
o Support the successful implementation of all promotional campaigns
o Ensure internal audits are conducted against operational requirements
o Ensure that all stores adhere to compliance requirements in all areas of operational
Functional Competencies Required
Business Analysis
Risk Assessment
Decision Making
Requirements
Job Specifications
Grade 12
Relevant retail or business-related degree/diploma (advantageous)
2-4 Years retail area management experience
Strong analytical skills
Ability to lead coach and develop others
Highly organized with the ability to adapt quickly to change
A good understanding of labor relations and disciplinary procedures
Valid drivers license and own transport
Store Performance o Achieve and exceed targeted sales and profit targets o Achieve and exceed gross profit targets through effective waste and stock management o Effectively manage income statements o Liaise with the Merchandise team regarding stock efficiencies o Support the successful implementation of all promotional campaigns o Ensure internal audits are conducted against operational requirements o Ensure that all stores adhere to compliance requirements in all areas of operational activity and procedures/policies including risk receiving and banking procedures