Appointment Setter

Position: Appointment Setter / Lead Qualifier

Employment Type: Full-Time Remote

Working Hours: Monday Friday (Flexible schedule; must cover prime hours 4:00 PM 7:00 PM EST)

Target Sourcing Location: Primary focus in South Africa (Open to candidates in the Philippines or Latin America)

Salary Range: $800 $1200 USD per month (based on experience)

Hiring Timeline: Candidates presented within 12 weeks; position filled within 24 weeks

We are looking for a proactive highly coachable and communicative Appointment Setter to manage incoming leads and re-engage our database of prospective this role you will act as the first point of contact for individuals interested in joining our high-energy group fitness studio.

We receive 150 to 300 new leads per month and maintain a large existing database. Your goal is to reach out to these leads rapidly via phone text and email to answer questions build rapport and book them into trial classes and studio visits.

New Lead Outreach

• Contact 150300 new leads each month quickly after they come in by phone text and email.
• Introduce the studio answer questions and explain how trial classes work.
• Handle common questions and hesitations with confidence and quick thinking.
• Book interested prospects into trial classes and studio appointments.

Database Re-Engagement

• Work through the studios large existing database of past leads and contacts.
• Re-engage cold leads past trial guests and former members with fresh offers and follow-up.
• Turn inactive contacts into new bookings.

Appointment Booking & Confirmations

• Book appointments and trial classes in MindBody following the studios SOPs.
• Send appointment confirmations and reminders to reduce no-shows.
• Follow up with no-shows and reschedule them.
• Keep the class schedule accurate and up to date.

CRM & Follow-Up

• Log every call text and outcome in GoHighLevel.
• Move leads through pipeline stages and keep contact records accurate.
• Follow a consistent follow-up cadence so no lead falls through the cracks.
• Track booking results and share feedback with the studio team.

Coaching & Improvement

• Follow call scripts and studio processes.
• Take feedback from studio leadership and apply it quickly.
• Look for ways to improve booking rates and show-up rates.

• Experience: 25 years in inside sales appointment setting customer support or phone-based customer acquisition.
• Knowledge: Stong familiarily with gym culture fitness termonology group training
• Language & Communication: Exceptional spoken English with a natural easy-to-understand accent (e.g. South African / British style accent preferred).
• Core Traits: Coachable quick thinker high emotional intelligence and ability to stay composed and confident on the phone.
• Tech Stack Familiarity: Experience or ability to quickly adapt to GoHighLevel (CRM) (preffered- can be learnt)
• Remote Setup: High-speed reliable internet connection with a quiet dedicated home workspace and quality headset.

• Type: Full-Time (40 hours per week)
• Days: Monday Friday
• Hours: Flexible daily hours with mandatory coverage during peak call times (4:00 PM 7:00 PM EST).

• Base Salary: $800 to $1200 USD / month (depending on candidate experience and region).
• Performance Incentives: Potential show-up and closed-deal incentives based on booked appointments.
• Training & SOPs: Complete step-by-step workflows provided for all required platforms.
• Growth Opportunity: Stable position within a global fitness brand community.