Account Manager

Location: ZAF - Port Elizabeth Uitenhage Rd (Struandale Facility)
Job Posting Title: Account Manager -124980
Time Type: Full Time

Computer Knowledge:

Computer Literacy - Microsoft Office Suite

Job related Requirements:

Minimum 2 years experience in Freight Forwarding environment end to end process

Minimum of 2 years experience working in a client retention capacity.

Added Advantages for this role:

Client Liaison Forwarding experience proven track record of service excellence experience in managing freight RFQs and tenders.

Main Purpose of the role: To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portolio grows as per the annual incentive scheme.

Duties & Responsibilities:

DAILY

• Assist with any queries customers may have and work with operations in updating and resolving as required.
• Assist and support the operation any out-of-ordinary freight requirements such as CODs or handcarrys.
• Updating and maintaining CRM system (MS Dyanmics).

WEEKLY

• Weekly operational meetings with customers.
• Weekly monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBRs & QBRs).
• Facilitating operational meetings between client and DSV operational controllers.
• Identifying opportunities for extension business growth / insurance / customs consultancy.
• Keep Records on MicroSoft Dynamics up to date with all meetings leads opportunities and client contact information.

MONTHLY

• Compiling monthly management reports and present to customer on a monthly basis
• Manager customer statements and overdues as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating rate profiles
• Manage and resolve CSP surveys and feedback.
• Present opportunities for additional revenue and business growth within your designated customer portfolio.
• Managing the debtors with the client for queries payments and payment terms.

OTHER DUTIES

• Customer dinners and general entertainment as and when required.
• Managing customer tenders and RFQs ensuring DSV re-secure existing business and gain additional lanes where possible.
• Manage and assist with ISVs.
• Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
• Manage annual price increase process.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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Disclaimer: Due to the high volume of applications received only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSVs Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.