Account Coordinator

Role: Account Coordinator
Priority Location: South Africa Philippines and Latin America.
Working Hours: 9.:30AM - 6:30PM (CST) Mon - Fri
Salary Range: $1400 - $1800 USD per month (The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
Type of contract: Independent Contractor
Type of job: Remote

About the Company:

My client is a US-based B2B promotional products supplier serving thousands of distributors across North America. We sell exclusively to the distributor channel we dont compete with our customers we help them win. Were known in the industry for speed (95% of quotes returned within 2 hours) reliability (98% on-time ship rate) and proprietary product lines like MagicTapTM NFC and UPHILLTM custom apparel.

About The Role:

As an Account Coordinator you are the operational backbone of our distributor accounts. You partner with an Account Manager to keep accounts running smoothly handling quotes orders proofs and customer communication end-to-end. You own the day-to-day customer experience and the speed of every transaction.

What Youll Do:

• Respond to distributor inquiries by phone email and messaging fast accurate professional
• Prepare and send quotes; process orders accurately (products decoration timelines costs)
• Coordinate proofs artwork approvals and production timelines
• Follow up on open quotes; communicate status and delays proactively
• Resolve issues quickly; escalate to the Account Manager when needed
• Keep every interaction logged in Odoo accurate records clear notes current status
• Work with sales production sourcing and design teams to keep orders on track

What Good Looks Like:

• Quote turnaround: under 2 hours on standard requests
• Order accuracy: 99%
• Response time: under 2 hours same business day
• CRM hygiene: every interaction logged every open thread tracked
• Customer satisfaction: zero escalations from missed follow-ups

How You Think:

This role is broad. We carry 2000 products custom sourcing and proprietary lines and no one walks in knowing all of it. Were not hiring someone who already knows promotional products were hiring someone who works well across a wide unfamiliar surface. Three traits matter most:

• Resourceful when the answer isnt obvious. When something isnt in the playbook you find the answer or ask the right question fast. You dont freeze and you dont guess and hope. This is the one that matters most.
• You learn how things work not just what they are. You pick up the structure how a quote is built where pricing lives how decisions get made and apply it to products youve never seen instead of relying on a memorized list.
• You catch your own mistakes. You self-check before you send. Low error rate on quotes and proofs because precision is instinct not an afterthought.
• These are what produce the outcomes above: fast quotes accurate proofs quick responses.

Required Qualifications & Skills:

• Excellent spoken and written English
• 2 years in customer service account management or sales operations (B2B strongly preferred)
• Comfortable on phone and email all day
• Highly organized you can hold 20 open threads without losing track
• Direct professional solution-oriented
• Experience using a CRM (Odoo a plus not required well train)

Strong Advantages:

• Experience with US-based customers or distributors
• Background in promotional products apparel or manufacturing
• Familiarity with quoting pricing tiers and production timelines

Compensation & Growth:

• Competitive base commission on invoiced sales
• Clear career path to Account Manager where commission is significantly higher
• We invest in tools and AI to make your job easier not to replace you
• A direct fast-moving team that respects your time

We treat coordinators as the foundation of the sales team not a support function. Top performers move into Account Manager roles. We invest in the people who invest in us.

Required Experience:

IC