2126 DSC Product Specialist

The role of a Product Specialist is vital to the technical stability and data operations of our platform. The specialist will be tasked with providing advanced Level 2 system and technical support managing escalations from senior management and ensuring seamless device performance. Additionally the Product Specialist will drive data analysis through custom SQL scripts perform monthly billing reports and execute regular firmware upgrades across devices.

• Support & Escalations: Provide Level 2 system and technical/product support and solve or escalate complex escalations directly with senior management.
• Data & Reporting: Write and update SQL scripts for data analyses and management and handle monthly billing reports.
• System & Hardware Maintenance: Identify investigate and solveor escalatesystem firmware and hardware issues.
• Device Management: Perform regular firmware upgrades and backend support on devices.

• Product Knowledge: Above-average knowledge of Ctrack products hardware and software (Level 2 Support).
• Database & SQL: Good understanding of databases and SQL scripting capabilities.
• Software Skills: Strong proficiency in Microsoft Office with a primary focus on Excel.
• Device Support: Capable of handling backend support on devices.

• Out-of-the-Box Thinking: Creative problem-solving skills recognizing that related issues do not always stem from the same scenarios.
• Proactive Approach: Strong problem identification skills to catch and resolve issues early.
• Work Under Pressure: Capable of working under pressure prioritizing tasks effectively and meeting strict deadlines.
• Communication & Stakeholder Management: Ability to work directly with senior management on high-level escalations.

• Minimum Matric or equivalent qualification.
• Relevant technical or IT support experience (minimum 2 years preferred).
• Experience within the telematics or Ctrack environment will be a strong advantage.

• Candidates currently subject to a restraint-of-trade agreement or non-compete restriction cannot be considered for this position.

Closing Date: 30 September 2026 at 16:00