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1st Line Support Consultant – Bookkeeping
Job Location:
Job Location:
Johannesburg Metropolitan Municipality - South Africa
Monthly Salary:
ZAR 25000 - 25000
Monthly Salary:
Experience Required:
2-3years
Experience Required:
Posted:
13 August 2026 (30+ days ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Specifics
- Location: Sandton JHB
- Work Model: In-Office
- Industry: Software Development - Accounting Systems
Role Overview
A legal technology provider is seeking a junior-to-intermediate bookkeeping professional to provide first-line support to clients using its bookkeeping and accounting software.
The role combines practical bookkeeping knowledge customer service and software troubleshooting. Product and support-process training will be provided.
Key Responsibilities
- Log manage and resolve bookkeeping-related support queries.
- Troubleshoot bank reconciliations ledgers journals allocations and trust surplus queries.
- Guide client bookkeepers on the correct use of the accounting system.
- Investigate problems and document their causes and resolutions.
- Identify recurring issues and potential software defects.
- Log and track defects through the appropriate internal systems.
- Test software corrections enhancements and new versions.
- Provide professional and responsive client support.
Requirements
Minimum Requirements
- Matric or equivalent.
- A recognised bookkeeping certificate diploma or equivalent qualification.
- Sound knowledge of bookkeeping principles reconciliations ledgers and transaction processing.
- Strong computer literacy and the ability to learn new software.
- Good written and verbal communication skills.
- Strong analytical ability accuracy and attention to detail.
- A proactive and customer-focused approach.
Advantageous
- Winlaw or Practice Manager Accounts experience.
- Bookkeeping experience within a legal practice or attorneys firm.
- Helpdesk call-centre software-support or IT-support experience.
- Trust accounting knowledge.
- Exposure to software testing or basic networking.
Please Note: If you have not heard from us within two weeks of submitting your application please consider your application unsuccessful. We appreciate your interest and the time taken to apply.
Required Skills:
Bookkeeping Attorney trust accounting Account reconciliations SQL Accounting software support Troubleshooting Audit support Client service Software testing Attention to detail
Required Education:
BCom Accounting Accounting Diploma or relevant IT least three years experience in accounting software support bookkeeping support or a similar client-facing role.
