Hospitality Business Operations Supervisor

Job Summary

The Supervisor Logistics Sales & Marketing is responsible for coordinating catering operations managing logistics activities supporting sales growth and implementing marketing initiatives. The role ensures efficient service delivery customer satisfaction and achievement of business targets within hospitality and catering operations.

Key Responsibilities

Logistics & Operations

• Coordinate transportation delivery and distribution of catering supplies equipment and food products.
• Monitor inventory levels and ensure timely procurement of required materials.
• Supervise staff involved in logistics and catering operations.
• Ensure compliance with food safety hygiene and health regulations.
• Resolve operational issues to maintain smooth service delivery.

Sales

• Identify new business opportunities and potential clients.
• Develop and maintain strong relationships with corporate and individual customers.
• Prepare quotations proposals and service contracts.
• Meet sales targets and contribute to revenue growth.
• Monitor customer feedback and implement improvements.

Marketing

• Assist in developing and implementing marketing strategies and promotional campaigns.
• Manage social media and online marketing activities.
• Coordinate participation in events exhibitions and hospitality promotions.
• Conduct market research to identify trends and customer preferences.
• Support branding and customer engagement initiatives.

Supervision & Team Management

• Train guide and evaluate team members.
• Prepare staff schedules and assign duties.
• Monitor employee performance and provide coaching when necessary.
• Promote teamwork and a positive work environment.

Qualifications

• Bachelors degree in Hospitality Management Marketing Business Administration Logistics or a related field.
• 25 years of experience in hospitality catering sales marketing or logistics.
• Strong leadership and supervisory skills.
• Excellent communication and customer service abilities.
• Knowledge of inventory management and logistics processes.
• Proficiency in Microsoft Office and digital marketing tools is an advantage.

Skills Required

• Leadership and team management
• Sales and negotiation
• Marketing and customer relationship management
• Logistics coordination
• Problem-solving and decision-making
• Time management and organization
• Communication and presentation skills

Working Conditions

• May require flexible working hours including evenings weekends and holidays during events.
• Regular interaction with clients suppliers and operational staff.
• Combination of office work and on-site supervision.

Performance Indicators (KPIs)

• Sales revenue growth
• Customer satisfaction levels
• On-time delivery and logistics efficiency
• Event and catering service quality
• Marketing campaign effectiveness
• Staff productivity and performance