Service Support Specialist Jobs in Žilina

Minimum Experience: 9 years of progressive experience in a directly related field. 6 years of professional experience in ICT client support system administration and service management operations in an enterprise level environment. Job Specific Skills: Certifications in industry relative standards f...

Monitor and manage incoming support requests ensuring timely resolution and customer satisfaction.  Handle and escalate P1/P2 critical issues in accordance with internal escalation procedures.  Provide first-line (L1) technical and application support to customers via email phone and ticketing syste...