Helpdesk Specialist

Tasks:

• Setting up audio-visual equipment
• Support users of conference facilities during the meetings
• Preparation and continuous update of existing Knowledge Articles
• Performing ad-hoc services as requested by Head of Resources Unit or ICT Manager if all tickets have been fulfilled

Requirements:

• Proficient in M365 applications
• Desktop support experience
• Excellent communication skills English level required C1
• Minimum of 3 Years experience in Service Desk environment
• Minimum of 3 Years experience in Desktop deployment of support
• Experience in documenting support requests and resolutions
• Remote access capability to troubleshoot issues on staff computers
• Knowledge of M365 applications such as Outlook Word Excel PowerPoint Teams SharePoint and OneDrive
• Knowledge of Microsoft Azure Environment server hosting and associated services
• Experience in troubleshooting desktop issues such as software installation printer issues and network connectivity issues
• Familiarity with standard operating systems such as Windows and macOS
• Experience in diagnosing and resolving hardware issues on desktops and laptops

Required Skills:

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