GVA Operations Manager

The Operations Manager provides high-level organizational and operational support to ensure effective coordination of daily business activities. This role operates at a significant level of responsibility autonomy and ownership of departmental operations.

The purpose of the role is to serve as the central point of coordination for processes communications compliance routines and documentation ensuring smooth and consistent operational execution. The Operations Manager enables the leadership team and their direct reports to focus on strategic priorities by managing operational complexity and creating structure clarity and efficiency.

Key Responsibilities

Operational Coordination & Workflow Management

• Independently manage the day-to-day operations of GVA ensuring tasks priorities and timelines are aligned and executed. This includes tasks such as contracting Veeva reviews and approvals Docu-sign submissions SmartSheet budget/project trackers reimbursement trackers and dashboards.
• Proactively identify bottlenecks and propose streamlined procedures that improve organizational efficiency within GVA.

Administrative Excellence

• Provide high-quality support during the planning and execution of key GVA events such as GVA F2F meetings Patient Access Leaders meetings (PALM) Patient Access Network meetings (PAN) and strategic payer and contracting trainings.
• Maintain oversight of document repositories ensuring version control compliance with SOPs (e.g. promo and non-promo materials) and easy navigability for the team.

Cross-Functional Liaison 

• Serve as the first point of contact for internal stakeholders (Finance Legal Procurement Compliance etc.).
• Support onboarding of new hires liaising with HR and functional leads to ensure a consistent high-quality onboarding experience. Take responsibility for keeping the GVA onboarding program up to date and ensuring its effective deployment.

Project & Process Support

• Support GVA projects by coordinating compliance tasks timelines and documentation.
• Report to GVA LT on project trackers highlighting priorities risks delays or resource needs.

Financial & Vendor Support

• Manage POs vendor onboarding steps and invoice tracking.
• Ensure alignment with procurement rules and escalate issues where needed.
• Support budget monitoring (e.g. tracking spend vs. plan maintaining GVA trackers).

Key Interactions

• Internal: Leadership Team; cross-functional partners (Finance Procurement Legal and Compliance); country affiliates (where relevant).
• External: Vendors agencies and consultants; event coordinators or external partners (as applicable).

Qualifications :

Education

• Bachelors degree preferred (e.g. Business Administration Communication Operations or similar).
• Equivalent experience considered.

Experience

• 3 years in coordination operations or project support roles.
• Experience in a multinational or matrixed environment preferred.
• Experience in pharmaceutical/healthcare/regulated environments is an advantage.

Skills

• Strong organizational planning and coordination skills.
• Ability to manage multiple tasks and priorities with minimal supervision.
• Excellent communication and interpersonal skills.
• Strong proficiency in Microsoft Office and collaboration platforms (Teams SharePoint Outlook).
• Ability to draft and structure documents presentations and reports professionally.

Personal Attributes

• Proactive resourceful and solutions-oriented.
• Dependable detail-oriented and structured.
• Able to handle sensitive information with discretion.
• Comfortable navigating a dynamic fast-paced environment.

Remote Work :

No

Employment Type :

Full-time