Forward Deployed Engineer – ServiceNow, Bratislava

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We are looking for a Lead/Principal level ServiceNow Architect / Forward Deployed Engineer (FDE) focused on the Service Operations  domain in ServiceNow.

We need a strong ServiceNow Architect who can drive high-impact technical delivery while actively steering presales client relationships and our overall market growth. 

Key Responsibilities

Technical Delivery & Architecture 

• Architect & Deliver: Lead end-to-end design and implementation of complex ServiceNow Service Operations solutions.
• Forward Deployed Engineering: Work directly with key clients on-site or closely embedded within their teams to solve complex architectural challenges and ensure platform success.
• Quality & Governance: Oversee delivery quality best practices and maintain technical excellence across Service Operations projects.
• Mentorship: Guide and upskill senior/junior consultants within the local and regional delivery teams.

Technical Presales Client Management & Business Support 

• Presales & Solutioning: Partner with local sales and domain leads to drive presales activities design tailored customer solutions respond to RFPs and deliver technical demonstrations to C-level stakeholders.
• Trusted Advisor: Serve as the main technical contact and trusted advisor for strategic accounts bridging business requirements with ServiceNow capabilities.
• Local Business Growth: Support business development and local footprint expansion for ServiceNow.
• ServiceNow Ecosystem: Collaborate closely with regional ServiceNow representatives and internal domain leads across Central Europe.

Qualifications :

You will be a great fit for this role if you have

• 6 years of hands-on experience on the ServiceNow platform with a proven track record as an Architect or Lead/Principal Consultant.
• Experience conducting discovery workshops building solution proposals and pitching to senior business and IT stakeholders.
• Certifications - ServiceNow System Administrator (CSA) and Implementation Specialist (CIS) in relevant modules Certified Application Developer (CAD).
• Fluent English.
• Project management skills.
• Consultative approach and experience leading workshops with stakeholders to extract business requirements and turn them into technical solutions.
• Presales support and the ability to help scope projects estimate effort and create Statements of Work (SOW).
• Solid communication skills ability to clearly articulate complex ideas and technical designs.
• Strong Leadership and ability to manage other technical experts.

Additional Information :

Benefits and perks:

• Salary up to 5000 (based on candidates seniority and experience)
• 5 weeks of vacation per year
• 4 My Days per year
• Flexible working hours (hybrid model)
• Career Management training and certifications in the best breed of technologies - focused on technical and AI skills (ServiceNow Google Anthropic) Project Management methodology etc.
• Udemy for business account
• Meal allowance up to 1172/year (512/per day)
• Cafeteria 48/month (MultiSport Card available)
• Phone tariff (unlimited calls texts messages within the EU 16GB of Internet)
• Employee Referral Program
• Sabbatical leave
• Repurchase of hardware

Moreover we offer:

• Above standard working equipment.
• Snacks and breakfasts in the office.
• Company events and team buildings.
• Gifts for work anniversaries promotion or childbirth.
• Friendly and open culture.

And last but not least you can rely on:

• Transparent framework for career growth reinforced by annual performance evaluations
• Trust and autonomy with no micro-management
• Learning from senior colleagues and opportunities to collaborate with professionals from various industries

Remote Work :

No

Employment Type :

Full-time