VPSVP, Production Support Lead (SAT), Technology Group

Location:Singapore

Job Function:Technology Group

Job Type:Permanent

Req ID:17405

About GIC
GIC is one of the worlds largest sovereign wealth funds. With over 2000 employees across 11 locations around the world we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the worlds industry leaders. As a leading global long-term investor we work at the Point of Impact for Singapores financial future and the communities we invest in worldwide.

Technology Group
We experiment design and lead a 247 global business where we support core capabilities in asset management trading investment operations and risk management. We deliver secure reliable and integrated solutions and provide insights on new and emerging technologies.

Strategy Architecture and Transformation Group

Strategy Architecture and Transformation (SAT) sets the technical direction for the Technology Group across two main halves:

Developer Experience builds and operates the platforms that power software development across GIC spanning CI/CD and security scanning (GitHub JFrog) Cloud Development Environments and toolchains and collaboration and portfolio management (Jira Confluence).
AI Platforms delivers and operates the enterprise AI capabilities that GIC works with spanning AI assistants and AI-enabled developer tooling that are increasingly central to how the firm builds software and gets work done.

What impact can you make in this role

You will be empowered to be at the top of your game by keeping the platforms that GICs engineers depend on every day stable secure and performant. As the first line of defence for production issues across SATs platforms you ensure that incidents are triaged coordinated and resolved effectively so that development teams across the firm can keep delivering.

What will you do as a Production Support Lead

• Follow-the-sun Support Model: Lead and manage a Follow-the-sun L1 and L2 Production Support Model for SAT platforms and tooling.
• Production Monitoring: Be accountable for the production environments health and performance using monitoring tools and dashboards (e.g. Datadog) across pipelines runners workspaces and platform services.
• Incident Management: Respond to and manage production incidents and ensure minimal impact on engineering productivity across the firm. Document incidents and follow up on resolutions.
• Change Management: Review and execute platform upgrades plugin/version rollouts and deployments (including base image and COTS upgrades) and ensure minimal risk and disruption to production services.
• User Support: Provide support to developers and stakeholders address queries and issues related to CI/CD failures workspace and toolchain problems artifact and access errors collaboration tooling and AI assistant usage.
• Vendor Engagement: Collaborate with support personnel of Solution Providers (e.g. GitHub JFrog Atlassian and AI platform vendors like OpenAI) to troubleshoot mitigate and resolve issues related to vendor products.
• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure platform engineering security and application teams) for mitigation and strategic solutions. As the first line of defence triage and reproduce issues isolate root cause where possible and escalate to L3 engineering with clear actionable diagnostics.
• System Resiliency Management: Drive system failover and disaster recovery processes for platform services and supporting infrastructure.
• Documentation: Maintain comprehensive documentation of platform run books incident resolutions and system configurations (typically in Confluence).
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of platform support including self-help workflows form-based incident reporting and chatbot-assisted L1 responses.

What makes you a successful candidate

• Bachelors degree in Computer Science Information Technology or equivalent experience.
• 10 years of experience in an application support platform support system administration or related role.
• Hands-on technical skills in the following areas:
  • Experience with monitoring tools (e.g. Datadog Splunk).
  • Familiarity with cloud infrastructure (e.g. AWS ECS Kubernetes) and infrastructure-as-code (e.g. Terraform).
  • Familiarity with database management systems (e.g. MSSQL PostgreSQL Oracle).
  • Knowledge of operating systems (e.g. Linux Windows).
  • Stellar problem-solving and analytical skills with the ability to triage and coordinate resolution across multiple platforms.
  • Strong attention to detail and multitasking prowess.
• Excellent communication and interpersonal skills.
• A team-oriented mindset with a dash of independence.
• You do not need deep L3 engineering expertise in every platform; you are the first line of defence ensuring issues are triaged coordinated and resolved effectively and escalated with clarity where specialist depth is required.
• Strong experience in at least one or more of the following domains is preferred:
  • CI/CD and DevSecOps tooling (e.g. GitHub GitHub Actions JFrog Artifactory/Xray SAST scanning).
  • Cloud Development Environments and developer toolchains (e.g. Ona VS Code/JetBrains devcontainers Java/JavaScript/Python/.NET runtimes).
  • Collaboration and portfolio management platforms (e.g. Jira Confluence).
  • AI platforms and AI-assisted developer tooling supporting enterprise AI assistants (a ChatGPT-equivalent used internally) and AI coding assistants (e.g. GitHub Copilot) including usage guidance integration troubleshooting access and configuration issues and understanding how AI tooling fits into Enterprise.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious agile and diverse teams - be empowered to push boundaries and pursue innovative ideas share your views and be heard. Be anchored on our PRIME Values: Prudence Respect Integrity Merit and Excellence which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC
At GIC our offices are vibrant hubs for ideation professional growth and interpersonal connection. At the same time we believe that flexibility allows us to do our best work and be our best selves. Thus our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer
GIC is an equal opportunity employer and we value diversity. We do not discriminate based on race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.

Learn more about our Technology Group here:
Experience:

Senior Exec