Vice President, Engineering (Global)

A. Overall Purpose of The Job

The Vice President Engineering leads Aspires global engineering organization accountable for transforming our technology foundation into a modern platform-driven capability that supports digital self-service AI-driven personalized interactions and scalable global operations. This role partners closely with key group functions and regional business teams ensuring alignment to group priorities client commitments and operational excellence across all markets to deliver consistent high-quality outcomes at global scale.

As a visionary and hands-on leader the VP will define and execute Aspires engineering evolution into a modern AI-enabled platform-driven ecosystem. This includes advancing digital experiences concierge servicing and partner integrations while embedding intelligence automation and real-time orchestration into every layer of the platform. A key component is establishing a highly integrated API-driven architecture to enable seamless partner connectivity and real-time service delivery.

The VP will lead globally distributed teams implement modern engineering practices including SAFe 6.0 and ensure alignment across Digital Experience Integration AI Platform & Intelligence and Enterprise Data Services to deliver scalable and consistent solutions.

This role also drives a high-performance engineering culture supports Aspires AI-enabled concierge model and ensures platform reliability performance and security across enterprise systems digital platforms and payment ecosystems.

B. Key Responsibilities

Own and execute global engineering strategy roadmap and operating model

Rationalize legacy systems and define platform/domain ownership

Lead global engineering teams ensuring delivery excellence and accountability

Drive Agile at scale (SAFe 6.0) and consistent engineering governance

Build AI-enabled engineering capabilities and intelligent platform services

Oversee end-to-end engineering across development platform DevOps QA IAM and integrations

Lead cloud-native architecture on Microsoft Azure (serverless APIs distributed systems)

Own web mobile and messaging architecture evolution

Drive modern frontend and composable architecture adoption

Ensure omnichannel personalized customer experiences

Maintain excellence across and API-first architectures

Ensure platform scalability resilience security and performance

Partner with Data and Enterprise Services for real-time capabilities

Drive integration across Salesforce digital platforms and enterprise systems

Establish Engineering COEs and foster high-performance culture

Provide leadership mentorship and vendor/ISV management

Define KPIs SLAs and operational metrics

Collaborate cross-functionally with Product CRM and Service Delivery

Support payment integrations including Adyen

Influence executive stakeholders on technology direction

C. Job Profile

Required Skills and Knowledge

Expertise in cloud-native architecture distributed systems and API-first design

Experience building and scaling global platforms across web mobile and integrations

Strong Microsoft Azure experience (PaaS serverless cloud-native patterns)

Experience designing integrated platforms across enterprise and partner ecosystems

Strong knowledge of platform engineering modular architecture and scalability

Experience with AI-driven platforms automation and real-time decisioning

Familiarity with AI/ML conversational AI and governance

Strong knowledge of real-time systems and event-driven architectures

Experience with DevOps CI/CD and automation (Azure DevOps Bitbucket)

Expertise in observability and performance tools (Splunk Site24x7 Uptrends)

Experience with IAM (Okta Auth0)

Strong knowledge of mobile platforms React Native

Experience implementing Agile at scale (SAFe 6.0)

Strong architectural thinking and commercial mindset

Experience managing vendors and technology partners

Strong leadership with hands-on capability

Work Experience & Qualifications

15 years in software engineering including VP-level leadership of global teams

Proven track record in scaling engineering teams and enterprise platforms

Experience leading cloud-native and API-driven transformations

Experience driving digital-first and AI-enabled business models

Strong experience in matrix organizations and cross-functional collaboration

Experience delivering global customer-facing platforms

Strong background in DevOps CI/CD and high-availability systems

Experience in industries such as travel fintech concierge or digital platforms is a plus

Strong academic background in Computer Science or related field

Additional Information

Fluent English communication required

Ability to work across global time zones

International travel required

Hybrid work environment