Vacancies Customer Service Representative

Deliver exceptional customer service through accurate order management proactive communication and timely resolution of customer inquiries and issues. Maintain a high level of professionalism accountability and customer focus demonstrating resilience and a positive attitude in a fast-paced and demanding environment. Work closely with internal stakeholders to ensure seamless order fulfillment adherence to established processes and service standards and continuous improvement of the customer experience.

• Maintain punctual attendance and adhere to the companys 5-day office-based work arrangement supporting daily operations and team collaboration.
• Process customer orders accurately and efficiently in the ERP system in accordance with established procedures.
• Manage customer inquiries requests complaints and escalations professionally and in a timely manner.
• Proactively contact customers to bring in orders confirm order details and resolve issues where required.
• Coordinate with Logistics Sales Supply Planning and other stakeholders to ensure timely order fulfillment.
• Monitor order status and prepare routine reports on service performance.
• Achieve agreed KPIs related to service quality order processing and customer satisfaction.
• Identify process improvement opportunities and support implementation of approved solutions.
• Maintain accurate customer records and ensure proper documentation and filing.
• Build strong product and customer knowledge to provide effective support and recommendations.
• Demonstrate professionalism accountability and respect in all interactions with customers colleagues and management
• Support team members and provide backup coverage across Customer Service functions when required.

• Diploma Degree or equivalent qualification.
• Fresh graduates are welcome to apply.
• Experience in Customer Service Order Management or SAP is an advantage.
• Proficient in Microsoft Office especially Excel; SAP knowledge is a plus.
• Good communication and interpersonal skills with confidence to interact with both internal stakeholders and external customers via phone email and other channels.
• Strong multitasking organizational and problem-solving skills with the ability to prioritize work in a fast-paced environment.
• Positive attitude customer-focused tech-savvy and eager to learn.
• Reliable professional and able to work effectively both independently and as part of a team.
• Able to work 5 days per week in an office-based environment.
• This role is open for two positions one permanent and one contract position. Candidates may be considered for either employment arrangement based on business requirements and suitability.