Subject Matter Expert Collections

Key Responsibilities

Domain & Functional SME

Subject Matter Expert (SME) for Collections processes including delinquency and workflow management recoveries write-offs legal collections and customer communications. Translate business requirements into functional and technical specifications aligned with the target collections platform. Validate functional designs configurations and solution approaches to ensure they meet business intent and regulatory requirements.

Conversion & Data Migration Delivery

Lead conversion and data migration strategy including scope definition data mapping reconciliation and validation. Oversee end-to-end legacy-to-target data conversion ensuring data quality completeness and accuracy. Define and manage mock conversions dress rehearsals and cutover planning. Drive resolution of data issues gaps and defects in collaboration with technical teams. Coordinate with architecture development testing and infrastructure teams to ensure aligned delivery. Manage dependencies across workstreams vendors and system integrators. Ensure adherence to the banks delivery standards SDLC and governance frameworks.

Testing & Readiness Oversee functional system integration and testing from a business and SME perspective. Ensure test scenarios fully cover collections processes conversion outcomes and edge cases. Support business readiness activities including operational handover and hypercare.

Stakeholder & Vendor Management

Serve as a primary liaison between business IT vendors and system integrators. Provide clear status reporting risk management and issue escalation to senior stakeholders. Guide vendors on functional expectations and validate delivered outcomes.

Required Experience & Qualifications Experience

10 years of experience in Collections systems platforms or operations within banking or financial services. Proven experience in collections re-platforming system replacement or major transformation programs. Strong hands-on experience with data conversion / migration in large-scale enterprise implementations. Demonstrated success in functional delivery leadership managing complex dependencies and timelines. Experience working with third-party vendors or system integrators in regulated environments.

Skills Required:

Deep understanding of Collections lifecycle and business rules. Strong knowledge of conversion methodologies data mapping reconciliation and cutover execution. Ability to read and validate functional designs data models and interface specifications. Familiarity with Agile Waterfall or hybrid delivery models. Strong analytical and problem-solving skills particularly in complex migration scenarios. ## RESTRICTED ## Excellent stakeholder management and communication skills.

Ability to bridge business and technology teams effectively. Strong decision-making skills with a delivery and outcomes mindset. Comfortable operating in high-pressure time-bound transformation programs.

Experience with commercial or consumer collections platforms (e.g. vendor-based collections systems). Exposure to regulatory or compliance-driven collections environments. Prior experience in dual-role positions (SME Delivery / Functional Lead).

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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