Sr. Spclst , Technical Product Management

Job Description

As a Platform Technical Analyst you need to oversee the implementation and optimization of Veeva CRM / Veeva VAULT CRM / Salesforce / AWS projects. Need to collaborate with stakeholders to gather requirements design scalable solutions and ensure design and build with quality . The role involves technical oversight team mentorship and maintaining system performance and security. Additionally you need to stay updated Veeva CRM / Veeva VAULT CRM / Salesforce / AWS advancements to guide best practices. This position is crucial for aligning Veeva CRM / Veeva VAULT CRM / Salesforce / AWS discovery solutions and implementations with business objectives.

Responsibilities

Governance

Establish and maintain a completeasset inventoryacross the platform estate AWS accounts and services Veeva VAULT CRM / Veeva CRM applications Salesforce applications CMS themes and plugins API Led Integrations Software licenses and related digital assets ensuring accuracy ownership and lifecycle tracking.

Define and enforceways of working with stake holders including engagement models quality standards SLAs and delivery accountability.

Drive AI-native ways of workingand own the supporting toolset skill sharing AI agent hosting and Impact assessment MCP servers Security management and related developer tooling to make AI a default part of how teams deliver.

Ensure compliance with security data privacy and regulatory requirements across all platforms and vendor deliverables.

Platforms

Own thetechnical architectureacross Veeva CRM / Veeva VAULT CRM Salesforce and AWS ensuring scalability security performance and maintainability.

Proactively manage vendor technology product releases: analyse release notes remediate impacts where needed and actively review new features.

Assess new capabilities andcome back with clear proposalsto leadership and product teams on what to adopt defer or ignore.

Innovation

Helpdrive prototypingof new ideas tools and platform capabilities to validate value quickly.

Driveautomationacross operations the SDLC and CI/CD pipelines to improve speed reliability and developer experience.

Helpexecute the AI engineering strategy horizontallyacross all platforms ensuring consistency and shared capability.

Drive AI adoptionacross the delivery teams and product management stakeholders embedding AI into day-to-day delivery and decision-making.

Operations

Define and run thesupport model ensuring issues are triaged escalated and resolved within agreed service levels.

Ownaccess managementand operational controls across platforms balancing security with team productivity.

Monitor platform health manage incidents and drive root-cause resolution and preventative improvements.

Required Qualifications

Provensoftware engineeringbackground with hands-on delivery experience.

Strong demonstrable expertise withAWS(accounts architecture security and operations).

Solid experience with theVeeva / Veeva VAULT platform / Salesforce ecosystem.

Track record ofleading global projectsand coordinating distributed multi-vendor teams.

Experience defining technical architecture and platform governance at scale.

Excellent communication and stakeholder-management skills across technical and business audiences.

Education Requirement:

Bachelors degree in computer science / information systems or equivalent technical field from a recognized University or Institute.

Required Experience and Skills:

• 10 years of relevant experience IT Implementation and managing large scale project delivery.

• 5 years of experience in managing delivery team of Salesforce / Veeva / Veeva VAULT certification / AWS ( like as Veeva CRM Veeva EVENT Veeva Engage Veeva Nitro Veeva Open data Veeva Promomat MIS AWS services Salesforce Service cloud Salesforce Experience cloud Salesforce Data cloud Salesfroce Sales cloud Salesforce Marketing cloud Salesforce Health cloud Salesforce Agentforce etc ) preferably emphasis more on Pharma domain CRM and Cloud services landscape.

• Exposure or experience on GenAI / Agentic AI models concepts or implementations exposure is nice to have .

• Must have proven track record on Salesforce / Veeva / Veeva VAULT / AWS Platform and services.

• Prior experience working effectively within a global team taking strategic direction from leadership and considering inputs from team members.

• Should have Salesforce / Veeva / Veeva VAULT / AWS configuration and build working and implementation experience.

• Proficiency on Veeva on-line and offline mode ( preferably iRep application)

• Having knowledge on UI / UX is preferable.

• Strong background in Salesforce / Veeva / Veeva VAULT / AWS configuration customization build and integration over API is required.

• Exposure on Java SDK GitHUB GitHUB Action is preferable.

• Pharma domain experience is nice to have.

• Salesforce / Veeva / Veeva VAULT / AWS is also preferable / nice to have.

• Experience in mentoring and leading technical teams.

• Should have strong understanding and working experience in Agile methodology.

• Demonstrated ability to work with stakeholders to gather requirements and deliver solutions on-time.

• Should proficient enough to manage multi-vendor environment.

• Strong analytical and problem-solving abilities to design effective solutions

• Excellent verbal and written communication skills for effective collaboration with team members and stakeholders

• Ability to manage project timelines resources and deliverables

• Ability to stay updated with the latest Salesforce / Veeva / Veeva VAULT / AWS features and best practices

Required Skills:

Agile Project Management Asset Management Benefits Management Business Informatics Delivery Management Global Leadership Implementation Methodologies Management System Development Platform Design Platform Development Platform Management Problem Analysis Problem Identification Process Implementations Process Maturity Product Management Requirements Gathering Requirements Management Solution Architecture Solutions Delivery Stakeholder Relationship Management Strategic Planning System Designs System Implementations Team Mentoring

Preferred Skills:

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Yes

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

NA

Job Posting End Date:

09/14/2026

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.