Service Support Engineer

Interface between Field Service and R&D Engineering. Supporting device development processes and product improvements to ensure serviceability. Providing service training and worldwide support for troubleshooting technical problems in the field.

• Preparation and implementation of technical service training for service engineers (basic and update training) both nationally and internationally;
• Close cooperation with R&D Engineering to continuously improve functionality quality and serviceability (new developments and existing devices);
• Worldwide support for troubleshooting problems in the field (service technicians MB employees distributors);
• Creation and maintenance of training and service documentation (SOPs troubleshooting guides protocols service bulletins FCAs TECiPedia etc.);
• Creation and maintenance of device-specific fault trees;
• Carrying out special repairs device installations updates and upgrades;
• On-site service assignments as part of training and escalation processes;
• Development of holistic technical service concepts (definition of maintenance scope repair strategy in the event of a fault spare parts portfolio required tools & measuring equipment etc.);
• Evaluation and analysis of KPIs;
• Maintenance of pre-series devices as part of early access programs;
• On-site support and training assignments;
• Average willingness to travel approx. 20%.

Qualifications :

• State-certified medical technician or mechatronics technician or similar. Training degree in medical/electrical engineering or similar;
• Several years as (service) technician service support engineer.

Remote Work :

No

Employment Type :

Full-time