Service Delivery Manager

For this position we are looking for a Service Delivery Manager who can assist one of our clients - worlds leading and largest graduate business school.

Responsibilities:

• Manage end-to-end application development maintenance and support services ensuring timely delivery and quality standards.
• Lead and manage offshore development teams in India including developers technical leads and QA engineers.
• Oversee the software development lifecycle (SDLC) including requirements development testing deployment and production support.
• Coordinate application releases UAT deployment schedules and post-release support.
• Act as the primary contact managing stakeholders managing communications expectations and escalations.
• Monitor delivery performance SLAs KPIs project timelines and resource utilisation.
• Drive delivery governance risk management and continuous improvement across development processes.
• Manage service transition knowledge transfer offshore team mobilisation and delivery processes.
• Manage resource allocation team capacity skills development and delivery coverage to ensure the offshore team can meet evolving business and project demands.
• Identify and manage delivery risks dependencies and technical challenges ensuring compliance with clients security application development and operational requirements.
• Build strong working relationships with client and internal delivery teams across Singapore and India ensuring alignment on priorities expectations and delivery outcomes.
• Contribute to application development transitions offshore delivery model implementation outsourcing initiatives and RFP/RFI or tender activities as required.

Qualifications :

• At least 8 years of experience in IT service delivery application development delivery or software project management with several years in a Service Delivery Manager Application Delivery Manager or similar leadership role.
• Demonstrated experience managing offshore application development teams particularly teams based in India.
• Strong understanding of the software development lifecycle (SDLC) including requirements analysis development testing deployment release management and production support.
• Proven experience managing multi-location teams and coordinating delivery across Singapore India and other international locations.
• Experience overseeing application releases deployment planning change approvals release readiness and post-deployment support.
• Strong understanding of Agile/Scrum or other software development methodologies including sprint planning backlog management delivery tracking and issue resolution.
• Experience managing delivery timelines resource allocation team capacity project dependencies and competing business priorities.
• Demonstrated ability to manage client relationships stakeholder expectations delivery governance KPIs service reporting and escalations.
• Experience managing application incidents defect resolution problem management and continuous service improvement.
• Good understanding of modern application development practices including software architecture APIs databases testing DevOps CI/CD and version control.
• Strong leadership and communication skills with the ability to manage developers and technical leads without necessarily performing hands-on development.
• Experience establishing or transitioning offshore development centres (ODCs) managing knowledge transfer and implementing delivery processes would be an advantage.

Additional Information :

Health & insurance: Comprehensive coverage including General Practitioner hospitalization dental and optical
Performance incentives: Annual bonus based on individual performance
Learning & development: Training programs certification opportunities and training incentives to support career growth
Team culture: Regular team-building activities and social events

Remote Work :

No

Employment Type :

Full-time