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Senior Service Coordinator
Job Location:
Monthly Salary:
Experience Required:
Posted:
26 August 2026 (13 days ago)
Posted:
Application Deadline:
23 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Manage customer enquiries service requests and complaints through phone email and other communication channels ensuring timely resolution and follow-up.
- Generate quotations service charges and job orders accurately and within required timelines.
- Plan and prioritize service appointments based on customer requirements urgency and operational schedules.
- Liaise with field engineers subcontractors customers and internal teams to facilitate smooth service delivery.
- Monitor ongoing service activities and follow through on outstanding matters to ensure completion within agreed timelines.
- Maintain accurate service documentation by updating records job status and customer feedback in the relevant systems.
- Compile and provide periodic updates on customer accounts service activities and outstanding issues to supervisors and coordinators.
- Identify recurring service concerns and customer feedback trends recommending appropriate corrective or improvement actions.
- Raise purchase requisitions and prepare supporting documentation for vendors subcontractors and project-related requirements.
- Support overall service coordination and administrative activities while managing multiple priorities and stakeholders effectively.
Requirements
- GCE N/O/A Level with 34 years of relevant working experience or a Diploma in Business Administration or a related discipline with 12 years of relevant experience.
- Proficient in Microsoft Office applications with the ability to manage service records documentation and administrative tasks efficiently.
- Strong written and verbal communication skills with the ability to engage customers and coordinate effectively with internal and external stakeholders.
- Excellent organizational scheduling and coordination skills with strong attention to detail.
- Able to multitask prioritise competing requirements and work effectively in a fast-paced service environment.
Clarence Khoh
R1552376
