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Senior Service Coordinator
Job Location:
Monthly Salary:
Experience Required:
Posted:
19 August 2026 (16 days ago)
Posted:
Application Deadline:
16 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
JOB SUMMARY
Assist day to day indoor operations including internal / external communications.
RESPONSIBILITIES
Attend to customers enquires / complaints through phone / email / fax and ensure that necessary actions are taken and followed through.
Receive prepare and generate quotation / charges for customers Job Order Processing (JOP).
Schedule and prioritize service request from customers.
Liaise and coordinate with field service engineers sub-contractors customers and other related authorities / parties to ensure service are completed within agreed timeline and to customers satisfaction.
Keep and track service history and follow up with customer account to confirm satisfaction.
Maintain accurate service records including service reports upon completion customer feedback and ensure they are well documented and uploaded to the system.
Provide regular customer account updates and reports to the Service Manager Assistant Service Manager or Lead Coordinator.
Monitor recurring issues complaints and propose process improvement to enhance service quality.
Identify opportunities for additional service offering follow-up services regular services equipment upgrade based on customer needs.
Ensure high level of customer satisfaction through proactive service planning and communication.
Support customer audits inspections and provide supporting document when necessary.
Prepare service request form / purchase order for vendors / sub-contractors.
Prepare shipping form for delivery of items.
Reservations and bookings of air tickets.
Prepare and draw materials / parts for subcontractor or Technician / Engineer.
Raise purchase requisition to obtain accessories installation materials or parts which are required in the project / service jobs.
Ensure all work schedule records filing systems and documentations are kept in order.
Coordinate and maintain schedules for projects and service works for all the service personnel.
Handle all Companys equipment warranty claims.
Perform other ad-hoc duties as assigned by the Manager.
Requirements:
- Knowledge is MS Office
- Possess good communication skills
- Experience in NetSuite is an added advantage
- Minimum GCE N / O / A Level with 3-4 years of related working experience. Or
- Diploma Holder in Business Administration with 1-2 years of related working experience
Working hours:
Mon to Fri 9am to 6pm or 8am to 5pm
Required Skills:
Senior/ Service Coordinator
Required Education:
degree / diploma
