Sales Support Executive

Key Responsibilities

Provide administrative and operational support to the Sales team.

Prepare and follow up on quotations tenders and commercial proposals.

Process customer purchase orders and create sales orders in the ERP system.

Coordinate with service operations logistics and warehouse teams to ensure timely delivery of products and services.

Liaise with customers regarding enquiries quotations delivery schedules and order status.

Maintain accurate customer records sales documentation and contract files.

Coordinate with suppliers and principals for product pricing lead times and technical documentation.

Assist in arranging service attendance vessel schedules and certification documentation where required.

Prepare invoices and supporting documents for completed jobs.

Monitor outstanding quotations and follow up with customers to maximise conversion opportunities.

Support tender submissions and ensure all required documentation is complete.

Assist the sales team in achieving revenue targets through efficient sales administration.

Generate sales reports and maintain accurate records within the CRM/ERP system.

Ensure compliance with company quality procedures and marine industry requirements.

Perform any other duties assigned by management.

Requirements

Diploma or Degree in Business Administration Maritime Studies Logistics Engineering or a related discipline.

Minimum 2 years of sales support customer service or sales coordination experience.

Experience in the marine offshore shipyard lifeboat marine safety or engineering industry will be an advantage.

Proficient in Microsoft Office (Excel Word Outlook).

Experience using ERP systems such as SAP Microsoft Dynamics Oracle or similar is advantageous.

Excellent communication and interpersonal skills.

Strong organisational skills with the ability to manage multiple priorities.

Meticulous responsible and able to work independently.

Customer-focused with a positive attitude and strong follow-up skills.

Preferred Experience

Knowledge of SOLAS requirements and marine safety equipment.

Familiarity with lifeboats davits rescue boats launching appliances or marine safety products.

Experience supporting vessel owners ship management companies shipyards or offshore operators.

Understanding of marine service scheduling and certification processes is an added advantage.