Reception Manager

Shangri-LaRasa Sentosa Singapore

At Shangri-La Group we are a heart-warming family. We share something powerful our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour as kin as family. We strive to be the preferred employer by providing great benefits tranquil and sincere working environment work-life balance and effort recognitions.

A mere 15 minutes from the city Shangri-LaRasa Sentosa Singaporeis the only beachfront resort in comprises 454 guest rooms and suites impeccably furnished in warm natural tones. Each has a private balcony or terrace overlooking the ocean and verdant gardens. The resort creates a serene island escape to unwind to enjoy blissful spa pampering and to indulge the palate with exquisite cuisine.

We are looking for a ReceptionManagerto join our team!

As a ReceptionManager we rely on you to:

• Lead and coordinate daily Front Desk operations to ensure efficient and smooth service delivery
• Drive guest experience improvements by monitoring arrivals departures room allocations and VIP arrangements to ensure seamless guest journeys
• Supervise coach and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services
• Communicate operational updates and hotel offerings effectively with colleagues to ensure consistent service delivery
• Handle guest feedback and service recovery to maintain high guest satisfaction
• Foster collaboration across departments to ensure consistent and excellent service delivery
• Lead continuous improvement initiatives to enhance operational efficiency and guest satisfaction

We are looking for someone who:

• Demonstrated understanding of Rooms and Front Desk operations within a hotel or resort environment
• Experience using OPMS and related hotel front office systems to manage guest services and operations
• Educational background related to hotel management
• Experience in managing emergency response and crisis management situations

If you are the right person what are you waiting for Click the apply button now!