PWI Advance Technical Specialist

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Job Summary
This role is responsible for overseeing critical technology areas and customer groups providing strategic account support and maintaining advanced technical proficiency and industry awareness. The role designs support solutions fosters customer relationships and acts as a trusted advisor in service delivery. The role contributes to complex projects establishes policies and mentors lower-level employees while building productive internal and external relationships.

Responsibilities
Oversees multiple critical or high-risk technology areas or customer groups while integrating technical proficiency and business insight to devise customer-oriented solutions.
Delivers strategic account support by consistently upholding advanced technical and operational prowess and staying abreast of industry dynamics.
Evaluates support plans based on business indicators and align them with the organizations service solutions.
Cultivates and expands relationships with complex and strategic customer accounts thereby nurturing growth.
Acts as a trusted advisor and consultant for both customers and the organization in service delivery whether related to business technology industry or specific applications.
Designs and executes support solutions leading the teams efforts towards comprehensive solution planning execution and management.
Develops and presents Value Based Delivery (VBD) account plans tailored to specific accounts and leads customer expectation management within the escalation process.
Contributes inputs to operational methods and initiatives that could impact business management strategies within a given geographic area.
Applies advanced subject matter knowledge leads and contributes to complex projects and exercises independent judgment in resolving business issues and establishing policies.
Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended
Four-year or Graduate Degree in Computer Science Information Systems or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 7-10 years of work experience preferably in HP products in Customer base account management computer customer support on site customer support Mission Critical systems experience or a related field.

HP is a Human Capital Partner we commit to human capital development and adopting progressive workplace practices in Singapore.

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Equal Opportunity Employer (EEO) -

HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal