Professional Services Consultant (SecOps) Singapore
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Job Summary
Location: Singapore
Role Overview:
Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere. We are currently seeking a dynamicProfessional Services Consultant to contribute to the success of our rapidly growing business.
As aProfessional Services Consultant you will:
Carry out Professional Services engagements in a professional & timely manner for Fortinet customers & deliver projects with customer satisfaction in mind.
- Develop a clear overall understanding of the customer requirements (project scope technical requirements and solution design)
- Conduct design workshops with customers and stakeholders both remotely as well as onsite.
- Lead the deployment migration and optimization of Fortinet solutions in Customer environments.
- Execute project tasks in accordance with project timelines and quality standards.
- Act as a trusted advisor during project delivery and provide technical consultation to customers.
- Continuously develop knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery
- Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinets products:
Network Security Infrastructure Switching Routing
Security Information and Event Management.
Security Orchestration Automation and Response.
Centralized logging analytics reporting and threat investigation.
Endpoint/Network Detection and Response.
- Have experience in deploying or running a Security Operations Center would be a bonus.
- Interface with Fortinets Business and Technology partners within designated technology discipline and distribute that knowledge internally within Fortinet.
- Develop and update implementation best practices templates and reusable technical assets.
- Effectively communicates relevant project information to Fortinet management as appropriate
- Resolves and/or escalates issues in a timely fashion
- Complete and submits any required administrative tasks in a timely manner
(timesheets activities report project reports etc). - Follow up with customer and internal Fortinet departments to ensure project documentation is completed:
Creation of Statement of Work document
Acknowledgement of work performed including work complete signing
Knowledge Transfer
Customer satisfaction surveys
We Are Looking For:
Strong understanding of SOC operations Incident response lifecycle and Cybersecurity frameworks.
8 - 10 years relevant network security experience. preferably with a network security vendor.
- 5 Years experience in LAN/WAN /Internet Support or Administration
- 3 Years experience with Network Security Products
- Customer centric mindset.
- Excellent written and verbal communication skills
- Teamwork and cross functional collaboration with regional team members.
- Problem solving and critical thinking.
- Ability to work well under pressure and remain focused on the tasks in hand.
- Ability to troubleshoot complex network & security environment
- Strong knowledge of the security threat landscape
- Previous Technical support position (other PS or TAC position) or Sales Engineering
- background advantageous
- Network security certifications (Fortinet NSE 4 minimum and above)
- External network security & vendor certifications such as Cisco F5 Juniper Checkpoint AWS area are a plus
- Strong understanding of core Internet protocols and applications (TCP/IP & networking skills)
- Strong general knowledge of common networking (switching & routing) and security protocols
- Scripting experience (Python) & experience of API (Restful API)
- Ability to work according to customers schedules which may include weekends/evenings/holidays
- MS office suite using applications such as Power Point Word Visio & Project.
- Preferably a Bachelors Degree in EE CS or CE or equivalent experience.
Why Join Us:
At Fortinet we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660000 customers around the globe.
We will only notify shortlisted candidates.
Fortinet will not entertain any unsolicited resumes please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet these resumes if considered will be assumed to have been given by the Agency free of any related fees/charges.
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About Company
From the start, the Fortinet vision has been to deliver broad, truly integrated, high-performance security across the IT infrastructure. We provide top-rated network and content security, as well as secure access products that share intelligence and work together to form a cooperativ ... View more
