Physical Security Enablement IV

Equinix is the worlds digital infrastructure company shortening the path to connectivity to enable the innovations that enrich our work life and planet.

A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.

The Physical Security Enablement IV supports the operation maintenance and continuous improvement of physical security systems within a mission-critical data center environment. This role applies strong technical knowledge and sound judgment to support security infrastructure customer requirements incident response audits and operational projects.

Working closely with cross-functional teams vendors and site stakeholders the role contributes to maintaining a safe secure and compliant environment while helping ensure a positive customer experience.

• Support security installations de-installations and customer security deployments.
• Manage non-standard customer security requests and custom orders coordinating with internal teams and vendors as required.
• Track customer security ticketing requests and support reporting compliance and audit requirements.
• Assist senior team members with the development and distribution of Requests for Proposals (RFPs) for security infrastructure projects.
• Coordinate auxiliary security equipment and support troubleshooting activities to minimize operational disruption and downtime.
• Support maintenance and troubleshooting of security-related equipment and systems where required.

• Respond to on-site security incidents and operational events including security system failures access control issues and service disruptions.
• Support incident investigations reporting and root cause analysis activities.
• Apply knowledge of the security incident decision matrix and support incident declarations with the Equinix Operations Center (EOC).
• Coordinate with stakeholders on Internal Incident Reports (IIRs) and Post Incident Reports (PIRs) as required.
• Assist with the implementation of corrective actions and operational improvements resulting from incident reviews.

• Support the operation and maintenance of physical security systems including Access Control Systems (ACS) and Video Management Systems (VMS).
• Investigate and resolve security system faults condition reports and operational issues in accordance with site standards and procedures.
• Support preventive maintenance programs system patching upgrades and lifecycle management activities.
• Participate in customer-facing activities including security audits custom security requests and cage build initiations.
• Coordinate security asset inventory and IP address management for security devices and infrastructure.
• Support security infrastructure projects and system enhancements that improve site security and operational effectiveness.

• Coordinate vendor activities supporting customer security deployments and site security infrastructure.
• Support vendor work reviews and monitor activities to ensure compliance with site procedures safety requirements and operational standards.
• Work with site management teams and third-party auditors to support internal and external audit activities.
• Assist in maintaining documentation and records associated with security systems and vendor activities.

• Apply security procedures operational standards and quality controls to ensure security systems remain compliant and effective.
• Maintain and update security drawings asset records and site-specific documentation.
• Support continuous improvement initiatives by identifying opportunities to enhance procedures system effectiveness and operational performance.
• Assist in ensuring security processes are consistently applied across the site.

• Partner with security stakeholders and operational teams to support maintenance activities system upgrades and infrastructure projects.
• Coordinate security activities that may impact facility operations customer environments or infrastructure deployments.
• Support cross-functional initiatives related to new builds site expansions and operational improvements.
• Share knowledge and provide operational support to colleagues and stakeholders when required.
• Contribute recommendations that improve security operations infrastructure resilience and customer experience.

• High school diploma technical certification or equivalent practical experience.
• Typically 24 years of experience in physical security data center operations critical infrastructure security systems or a related technical environment.