Operations Director Singapore

Job Title: Operations Director

Location: Singapore (Hybrid)

Reporting Line: Head of Operations (UK)

The Role

TheOperationsDirector Singaporeis responsible forestablishing and providing local operationalmanagementfor Willis ReinSingaporein close partnership with brokersFinance and the UK basedClient Servicing & Operations (CS&O)team.

This roleprovidesa broad range of operational services coveringfinancial management procurement and supplier managementworkplace managementadministrationandactingas the localClient Servicing & Operations (CS&O)presence in balance of thesedifferent services will evolve overtimeand versatility is a keyfacetof the role.

The position is key in supporting theinitialgo live and ongoing scaling of the Singapore business.

Your responsibilities will include:

Client Servicing& UKClient Servicing & Operations TeamInterface

• Work closely with the UK CS&O team tosupport their delivery of services to the Singapore team and clientsacross functions including Placement Support Organisation Management / Onboardingand Client Servicing

• Providelocal insight and feedback to support the continuous improvement of global CS&O processes.

Financial Management

• Work closely withthe UK finance teamacting as a liaison with local suppliers and ensuring invoices are paidonatimelybasis

• Ensuring important financialandregulatorycorrespondence received in Singapore is directed to theappropriate personin UK finance

• If necessary liaise with local auditors to ensure anymeetings are organised

• Act as the local support for questions related to travel inparticulartrouble shooting any challengeswiththeGray Dawestravelportal.

Procurement & Vendor Management

• Execute local procurement activities in alignment with UK frameworkssourcing onboarding and managing vendors in line with group policies and delegated authority.

• Act as the Singapore interface with UK procurement ensuring alignment on supplier strategy contract standards and cost controls.

• Manage vendor performance service levels and risk (including due diligence contract compliance and issue resolution).

• Support budgeting and cost tracking for local spendidentifyingoptimisation opportunities whilemaintainingservice quality.

Workplace Managementand Administration

• Act as the Singapore lead for workplace operationscoordinating closely with UK teams to ensure consistent standards policies and controls are applied locally.

• Oversee daytoday office management (facilities health & safety access business continuity) ensuring compliance with local regulatory requirements and company policies.

• Support office setup expansion and ongoing optimisation including space management employee experience and cost efficiency.

• Provide ontheground administrative support (e.g. onboardinglogistics local documentation regulatory filings) acting as the first point of contact for staff and corporate functions.

Regulatory & Operational Compliance

• Ensure local operational activities are conducted in compliance with MAS regulatory requirements entity licence permissions and conditions and internal policies and operational controls.

• Support regulatory interactions reviews and audits in conjunction with Compliance Risk and Finance.

• Maintainaccuraterecords and operational documentation aligned to global standards.

About You

• Insuranceexperience with anunderstanding of reinsurance businessclient servicingandsupportfunctions.

• Experience working with MASregulated entities and familiarity with the Singapore regulatory and business environment with eligibility to work in Singapore.

• Comfortoperatingwithin a matrixed multijurisdictional organisation and balancing local regulatory requirements with global standards and consistency.

• Ability to work independently and take ownership within a small local team while collaborating closely with global and UKbased operations teams.

• Experience supporting newly established or scaling organisations with adaptability to evolving structures and processes.

• Strong attention to detail and operational discipline supported by sound judgement in prioritisation escalation and issue resolution.

• A collaborative serviceoriented mindset with a proven ability to build trusted relationships and deliver a highquality client experience.

• Clear and effective communication across cultures functions and time zones.

• Commitment tooperatingwith integrity and in line with legal regulatory and organisational policies and best practices.

• Knowledge of London Market practices andVeloneticprocesses would be anadvantage.