Manager, Customer Success

As a Senior Consultant- Senior Manager you will be a trusted strategic advisor and subject matter expert within the FMCG industry providing high-value consultative support to key clients. You will partner closely with Commercial Client Service and Operations leadership teams to drive client success identify growth opportunities and transform data into actionable business insights.

You will lead complex analytical engagements influence executive-level decision making and drive continuous improvement initiatives across clients teams and business processes. Assignments can range from strategic business performance analyses and category growth opportunities to thought leadership presentations for senior executives and industry leaders.

Responsibilities

Client Leadership & Strategic Advisory

• Serve as the senior point of contact for Retail Measurement Services (RMS) clients providing expert consultation on data interpretation methodologies industry trends and growth opportunities.
• Build and maintain strong relationships with senior client stakeholders acting as a trusted advisor and influencing strategic business decisions.
• Deliver high-impact analyses executive-level presentations and insights that translate complex data into clear business recommendations and measurable outcomes.
• Partner with commercial and account teams to identify client expansion opportunities support renewals and contribute to revenue growth initiatives.
• Establish quality standards and analytical best practices to ensure consistent delivery excellence across the team.
• Lead regular business reviews with Client Service and Operations teams to monitor service delivery KPIs operational effectiveness and customer satisfaction metrics.
• Drive continuous improvement and automation initiatives leveraging technology and analytics to improve efficiency scalability and service quality.
• Proactively identify business risks escalate issues appropriately and implement mitigation plans to ensure successful client outcomes.
• Own and lead the development of thought leadership initiatives industry perspectives and client-facing strategic recommendations.
• Represent the organization in client workshops business reviews industry events and executive stakeholder discussions.
• Collaborate with regional and global stakeholders on strategic projects organizational priorities and transformational initiatives.

Qualifications :

A little about you

Curiosity drives your interest in what moves the market. You are passionate about transforming data into business impact and helping clients make better strategic decisions. You combine strong analytical capabilities with commercial acumen and leadership skills. You are comfortable engaging with senior stakeholders influencing decision-making and leading teams through change and growth.

Requirements

• University degree in Business Economics Marketing Statistics Data Analytics or a related field; postgraduate qualification is an advantage.
• 5 years of experience in market intelligence analytics insights or research including leadership responsibilities. Experience within FMCG Retail Consumer Insights or syndicated research environments is strongly preferred.
• Excellent written and verbal communication skills with strong executive presentation capability; English proficiency is required.
• Advanced proficiency in MS Excel and PowerPoint with the ability to synthesize complex data into compelling business stories.
• Strong analytical thinking commercial acumen and problem-solving skills with attention to detail.
• Proven experience leading process improvement automation or transformation initiatives through technology and data solutions.
• Strong stakeholder management skills with the ability to influence and collaborate across functions and levels of seniority.
• Experience managing senior client relationships and presenting insights to director-level and C-suite stakeholders.
• Demonstrated ability to manage multiple priorities lead cross-functional projects and deliver results in a fast-paced environment.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time