Lead TellerLead Front Line Associate

• Liaise between the branch and head office and be the bridge between management and FLAs.

• Conduct audit of branches to ensure compliance.

• Oversees multiple Western Union Branchesand achieve assigned branch targets

• Map competitors rates and service offerings.

• Manage the branchs budget.

• Actively promote new products and initiatives.

• Accountable for managing Duty Roster in timely manner.

• Provide excellent service for Western Union customers.

• Allocate branch resources as per staff and client needs.

• Be Well versed with company policies.

• Manage reports for the branches.(E.g Finance report WUpos report )

• Solve problems for branch customers and staff by reaching out to relevant departments who can help solve the problems.

• Employee engagement team building activities.

Role Requirements:

• Strong leadership skills

• An affinity for problem-solving

• Analytical skills

• Highly organized with time and team management

• Strong communication skills

• Fluency in English and other languages preferred.

• Proficiency in MS Office tools

Workplace Option

Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role the expectation is to work from the office full time.