Lead Engineer – M365 & Exchange Platform

Engineer - M365 and Exchange PlatformRole: M365 and Exchange Platform EngineerReporting to: Principal Workspace Platform Architecture and EngineeringRole type: ManagerRole PurposeAs the M365 and Exchange Platform Engineer you are accountable for the architecture engineering operation and automation of the Microsoft 365 tenant and Exchange Online as a cloud platform specialist you will ensure high availability optimal performance and efficiency across the tenant. By leveraging PowerShell and Graph API automation managing licensing lifecycles and introducing modern M365 capabilities you will streamline enterprise messaging and SaaS platform this role you will lead and manage the following domains:M365 Tenant Administration: Managing and optimizing global Microsoft 365 tenant settings directory synchronization and core Online Engineering: Architecting configuring and maintaining enterprise Exchange Online messaging Lifecycle and License Management: Overseeing tenant lifecycle activities optimizing license allocation and controlling operational Rollout and Adoption: Deploying new Microsoft cloud features evaluating service updates and enhancing platform and Service Performance: Developing Graph API and PowerShell scripts to automate platform administration and optimize Skills and QualificationsBachelors degree in Information Technology Computer Science or related field (or equivalent practical experience). A minimum of 5 to 7 years of hands-on engineering experience administering large-scale enterprise Microsoft 365 tenants and Exchange Online. Advanced scripting capabilities using PowerShell and Microsoft Graph API for automation and tenant management. Microsoft 365 Certified: Enterprise Administrator Expert or Messaging Administrator Associate certifications are highly Expertise and ArchitectureDeep technical mastery of M365 tenant architecture Exchange Online messaging pipelines hybrid mail routing and object and Technical ProficiencyExpert-level proficiency in Microsoft 365 Admin Center Exchange Admin Center PowerShell Graph API and Entra Connect/Cloud Management and AvailabilityAbility to design redundant mail routes establish disaster recovery procedures and mitigate platform service and License ControlExperience governing tenant-wide configurations defining service quotas and managing license pooling Delivery and SLA ManagementTrack record of delivering stable SaaS infrastructure services meeting service level agreements (SLAs) and resolving complex technical Analysis and OptimizationAbility to analyze M365 usage telemetry and performance metrics to drive platform cost optimization and resource Management and AlignmentStrong collaboration skills to align M365 feature rollouts with business productivity requirements and IT service desk Mitigation SupportUnderstanding of tenant security settings message tracing and audit log analysis to support cyber security incident Execution and OwnershipSelf-driven technical ownership to lead platform updates tenant migrations and infrastructure maintenance MindsetPassion for eliminating manual administration through scriptable workflows automated provisioning and self-service Accountabilities and Success MeasuresTenant and Exchange EngineeringAccountability: Maintain update and optimize the global Microsoft 365 tenant and Exchange Online Measures: Achieve more than 99.9 percent service availability for email and core tenant services; 0 percent unhandled platform service Automation and EfficiencyAccountability: Develop and maintain automated workflows using PowerShell and Graph API for repetitive administrative Measures: Automate more than 80 percent of routine tenant management and mailbox provisioning tasks; measurable reduction in ticket handling and Capacity GovernanceAccountability: Govern M365 tenant licensing removing inactive assignments and optimizing resource Measures: Less than 2 percent unused or unassigned active licenses retained in inventory; 100 percent compliance with corporate licensing models.

Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.