IT Systems Officer

• Develop implement and enhance Microsoft 365 solutions to support business and operational needs.
  
• Manage the Microsoft 365 environment to ensure secure reliable and high-performing services.
  
• Maintain and support Microsoft Intune and Microsoft Defender configurations in line with operational requirements.
  
• Deliver Level 1 and Level 2 technical support troubleshooting user and system issues both onsite and remotely.
  
• Assess system health performance and security through routine monitoring testing and operational checks.
  
• Coordinate IT hardware deployment replacement lifecycle management and asset inventory activities.
  
• Execute system updates backup and restoration activities while ensuring systems remain operational and recoverable.
  
• Partner with internal stakeholders and external vendors to improve IT services resolve technical issues and enhance user experience.
  
• Facilitate IT onboarding and offboarding including account device and access-related activities for employees.
  
• Maintain technical documentation and support IT procurement after-hours support and overseas technical assistance when required.
  

Clarence Khoh
R1552376