Head, Account Management

The Head of Account Management is responsible for leading the growth retention and strategic development of the companys restaurant and F&B partner portfolio in Singapore. This role drives commercial performance through strong leadership operational rigor and strategic account management while serving as a key leader within the broader commercial organization.

As one of the most senior leaders within the commercial function this role is expected to operate with strong commercial acumen leadership maturity and business ownership.

Responsibilities:

Commercial Strategy & Execution

• Develop and execute account management strategies that accelerate growth across the Singapore F&B and restaurant portfolio clearly setting where to play and how to win

• Identify and prioritize key merchant segments growth opportunities and go-to-market approaches that improve order volume merchant performance retention and customer experience

• Own strategic relationships with key restaurant partners ensuring strong engagement sustainable growth and long-term partnership value

• Translate company and commercial priorities into clear action plans for the Account Management team ensuring plans are measurable actionable and adopted across teams

• Support the team in complex commercial discussions escalations negotiations and partnership opportunities

• Partner closely with Marketing Operations Finance Product and Regional teams to execute market-level initiatives effectively

• Define targets KPIs and performance metrics; own the measurement and reporting process using appropriate systems tools and business review cadences

• Take ownership of high-priority mission-critical initiatives that address urgent business needs ensuring swift delivery and measurable outcomes

Leadership: Culture Performance & Operational Excellence

• Lead inspire and develop a high-performing Account Management team fostering a culture of accountability ownership agility and continuous improvement

• Build leadership capability and succession depth within the team ensuring strong bench strength and long-term organizational stability

• Elevate the teams commercial and consultative capabilities through structured coaching QBR frameworks pitch/play books and data-driven account planning

• Empower the team to identify and resolve merchant operational and performance bottlenecks swiftly while ensuring alignment with broader strategic goals

• Lead a bottom-up approach to uncover local market opportunities operational inefficiencies and performance gaps translating insights into scalable improvements

• Ensure service levels sales productivity merchant engagement and operational standards are consistently met or exceeded

• Drive continuous optimization by identifying opportunities to improve team productivity partner experience and overall commercial performance

Qualifications :

• Bachelors Degree in Business Marketing Economics or a related field; Masters preferred

• 1012 years of progressive commercial account management or sales leadership experience ideally in F&B e-commerce marketplace or high-growth environments

• Proven track record in developing and executing commercial or account management strategies that drive sustainable growth

• Demonstrated experience leading high-performing sales or account management teams with strong coaching and people-development capabilities

• Strong understanding of the Singapore F&B / restaurant landscape and merchant operating realities

• Experience working cross-functionally with Operations Finance Marketing Product and Regional teams to execute complex initiatives

• Strong analytical strategic and operational decision-making skills with comfort using data forecasting and reporting tools

• Strong stakeholder management skills with the ability to influence senior leaders external partners and team members across levels

• Proven ability to diagnose operational issues streamline processes and lead continuous improvement initiatives

• Outstanding communication and presentation skills with the ability to convey complex concepts simply and persuasively

• Highly adaptable with the ability to thrive in fast-changing and ambiguous environments while maintaining strong ownership and urgency

Remote Work :

No

Employment Type :

Full-time