Facilities Assistant Client Services

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

As a Facilities Assistant Client Services professional at JLL youll serve as a vital connection point between our clients and the seamless operations that keep their workplaces running smoothly. This role places you at the heart of daily facility operations where youll coordinate service requests support maintenance activities and ensure that every workspace detail contributes to an exceptional client experience. Youll work collaboratively with technicians vendors and client stakeholders to resolve issues quickly and maintain the high standards our clients expect. At JLL we are collectively shaping a brighter way for our clients ourselves and our fellow employees and in this position youll see that commitment come to life through every interaction and service delivery. Your organizational skills and proactive communication will help create environments where people can focus on their work knowing their facility needs are handled with care and professionalism. We embrace more innovative ways of working and youll have opportunities to contribute ideas that enhance service delivery and client satisfaction.

• Serve as the primary point of contact for client service requests responding promptly to inquiries and coordinating timely resolutions across facility operations
• Monitor and manage work order systems tracking requests from intake through completion while maintaining clear communication with clients and service providers
• Conduct regular facility inspections to identify maintenance needs safety concerns or opportunities to improve the client experience before issues arise
• Coordinate with vendors contractors and internal teams to schedule preventive maintenance repairs and special projects with minimal disruption to daily operations
• Maintain accurate records and documentation of all service activities work orders vendor interactions and facility compliance requirements
• Support health and safety initiatives by ensuring facilities meet regulatory standards and promptly addressing any identified risks or concerns
• Prepare reports on service metrics client satisfaction and facility performance to help leadership make informed decisions about operations and improvements
• Assist with special events space reconfigurations and move coordination to support evolving client needs and workplace flexibility
• Build strong relationships with clients and colleagues by demonstrating reliability professionalism and a genuine commitment to exceptional service delivery

• High school diploma or equivalent with additional education or certification in facilities management business administration or related field preferred
• 13 years of experience in facilities operations client services customer support or a related role within commercial real estate or corporate environments
• Demonstrated ability to manage multiple priorities simultaneously while maintaining attention to detail and meeting deadlines in a fast-paced environment
• Strong interpersonal and communication skills with the ability to interact professionally with clients vendors and team members at all organizational levels
• Proficiency with computerized maintenance management systems (CMMS) work order platforms and standard business software including Microsoft Office Suite
• Problem-solving mindset with the ability to assess situations quickly identify practical solutions and escalate issues appropriately when needed
• Flexibility to adapt to changing priorities and client needs while maintaining a positive service-oriented attitude

• Associates or bachelors degree in facilities management business administration hospitality management or a related discipline
• Experience working in integrated facilities management corporate real estate services or property management with exposure to diverse building systems
• Familiarity with building automation systems energy management platforms or space management software
• Knowledge of OSHA regulations building codes and health and safety compliance standards relevant to commercial facilities
• Certification in facilities management (e.g. IFMAs Facility Management Professional or Certified Facility Manager) or demonstrated commitment to professional development
• Bilingual capabilities to better serve diverse client populations and team members

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.