Digital Commercial Lead

Digital Commercial Lead
Location: Singapore
Job details: Hybrid Permanent

Are you looking to accelerate your career path in a stimulating fast-growing business At Inchcape were pursuing an exciting strategy to evolve our global business and lead our industrys transformation towards a low-carbon sustainable future.

Youll explore and develop cutting-edge technology and data solutions that are driving our innovation and unique market position. Achieve your goals with regular promotion reviews and mentoring.

Thrive as part of a highly collaborative and supportive team of diverse and talented colleagues. Fully backed with the confidence to embrace interesting opportunities that will take us and your progression to the next level.

Delivering the aboveobjectiveswill require substantial transformation of ourbusinessoperationsand digital landscapeacross the markets. This rolereports into the Regional Director for Transformation & Performance andwill play a pivotal role in design and delivery ofdigitaltransformationleveragingour Analytics Platform (DAP) and Digital Experience Platform (DXP).

The Digital Commercial Lead APACis responsible fordefining and driving the regions digital and analytics agenda to unlock commercial value. This role partners closely with business leaders across APAC markets and Global digital platform teams toidentifyhigh-impact opportunities shape the digital roadmap and ensure disciplined execution of initiatives that deliver measurable outcomes.

What youll do

Analytics & Data

• Partner with business leaders across APAC toidentifypriority areas where AI and analytics can drive revenue growth margin expansion or customer experience improvements

• Guide market teams to translatethose prioritiesintoasustainableinitiativewithaclearbusiness value

• Collaborate withAnalyticsand Agentic AIteams(in DAP)to ensure solutions are practical scalable and embedded into business processes
• Drive adoption of data-driven decision-making across business functions

DigitalExperience& Customer Engagement

• Work with the markets on Digital Marketing and Customer Engagement journeys to ensure their business needs are reflected inplatformdemandand prioritized appropriately

• Support transition of APAC markets on to new DXP platforms(across CMS & CRM)over the next 2 yearsin a balanced manner with minimal business disruption

• Ensure that markets are buildingappropriate capabilitiesand processesto drive digital experience/digital marketing plans

APAC Digital Strategy

• Work closely with Regional Director to formulate APACs digital strategyin syncwiththeGlobal one

• Advisemarket teamson selecting the right technology solutions for theirbusinesscontext often liaising with SMEs

• Co-ordinate with other Regional leads on their digital plans to align common priorities and share best practices across the 3 regions (APAC Europe &Africaand Americas)

• Support leadership discussions in shaping the global and regional approach to digital topics

Digital Value Creation

• Maximisebusiness value creationacross APAC marketsfrom the available tools & platforms involving discussions withMarketing Sales Aftersales & Finance teams

• Consult with the markets to ensure necessary processes and capabilities are in place for digital adoption and value creation

• Liaisewith platforms to drivedevelopment ofUse cases and capabilitiesrequiredfor APAC markets

• Act as the custodian of the APAC digital roadmapandprioritiseinitiatives based on commercial impact feasibility and strategic alignmentwithbusiness priorities

• Champion a value-led approach ensuring all initiatives have defined success metrics

Stakeholder Engagement

• Co-lead Monthlydigital forums to engage marketsidentifyissuesanddrivefocus on digital programs

• Share progress ofdigitalprogramsat APAC Executive Forums and Global Forums

• Design and implement change management strategies to support the successful adoption of digital initiatives across the region
• Build strong relationships with senior stakeholders across marketsregionalITand platform teams

Program Delivery& Operational Excellence

• Hold platform PMs(DXP & DAP)accountable to drivetimelydeliveryof Transformation initiatives and Change Requestsand remove roadblocks through engagement of relevant experts

• Work collaboratively withPlatforms(DXP & DAP)and Regional IT for clear classification of Support tickets and Change requests

• Proactivelyidentifyinefficiencies in current digital processes tools and workflowsanddrive structured problem-solving to address recurring system or process issues

• Closely workingwith Regional IT enhance digital support and issue resolution frameworks to improve speed transparency and user experience

About you

• 10 years of experience in digital transformation or analytical lead roles with significant exposure to leadership

• Bachelors degree in business administration Engineering/IT Operations Strategy or a related field(MBA or advanced degrees would be looked favourably)

• Ideally prior management consulting experience with a skew towards digital transformation or Analytics projects

• Familiarity with CRM systems CMS Martech and data/analytics ecosystems

• Experience of Advanced Analytics Predictive/Generative AI Designing use-cases in business context

• Experience of building business cases and tracking delivery

• Experience in delivery of digital projects & exposure to working with data engineers/scientists and developers

• Demonstrated ability to influence organizational change across levels

• Clear communicator with underpinning clarity of thought to bring stakeholders on thetransformationjourney

• Ability to navigate ambiguity and drive decision making

• Experience of Distribution & Retail operations ideally in the automotive sector (preferred)

We offer you:

• Benefit from clear career paths continuous learning & MNC Exposure
• Access comprehensive health and life insurance (including dependent in health insurance)
• Enjoy exclusive colleague perks including discounts on vehicle purchases and more.
• Hybrid working arrangement