Customer Service & Operations Team Lead MF

At the end of August 2023 Bulten completed the acquisition of Exim (Exim & Mfr Holdings Pte Ltd) a Singapore-based distributor of fasteners and other C parts. Eximestablished in 1982 in Singapore Exim & Mfr Enterprise provides quality-assured fasteners electro-mechanical components sleevings / tubings wires wiring management accessories and C-parts to multinational manufacturers and equipment makers across diversified industries.

For more information pls refer to &

• Lead and oversee the day-to-day Customer Service & Operations activities to ensure timely and accurate order fulfilment shipment execution and customer satisfaction.
• Act as the primary escalation point for operational issues customer complaints and delivery challenges coordinating with internal stakeholders 3PL providers and HQ to drive timely resolution.
• Monitor operational KPIs shipment status and service performance proactively identifying risks and implementing corrective actions to minimise business disruption.
• Oversee warehouse operations including inventory accuracy stock movements stock take activities and storage optimisation.
• Drive operational excellence by reviewing and improving work processes SOPs and system utilisation to enhance productivity and service quality.
• Lead warehouse and operations staff providing coaching guidance and performance management to build a high-performing team.
• Ensure compliance with company policies safety regulations and warehouse Health Safety & Environment (HSE) requirements.
• Partner with the Country Manager to implement regional initiatives business improvement projects and operational strategies.
• Prepare operational reports and provide insights on performance inventory and service trends to support business decisions.
• Support the Country Manager in resource planning workload prioritisation and operational continuity.
• Undertake other duties and projects as assigned.

• Min 5 years of experience in Customer Service Logistics 3PL/Warehouse or Supply Chain Operations.
• At least 2 years in a supervisory or team leadership role.
• Proficient in Microsoft Excel; experience with ERP/WMS systems (e.g. Exact )preferred.
• Strong communication skills in English both written and verbal.
• Able to work independently and collaboratively in a cross-functional and cross-border environment.
• Strong decision making and problem solving skill.
• Basic knowledge of government import regulations is preferred.

We are a fair opportunity employer and offer a progressive and competitive package. We invite qualified and aspiring candidates to join us as part of Bulten-Exim family. For more information pls refer to &