Collections Senior Associate

• Manage an assigned portfolio of overdue motor hire purchase accounts across various delinquency buckets.

• Contact customers via calls and messages to recover outstanding installments.

• Negotiate repayment plans restructures and settlements within approved guidelines and monitor adherence to agreed arrangements.

• Coordinate with repossession agents external debt collection agencies and law firms on escalated cases including voluntary surrender and shortfall recovery after vehicle disposal

• Maintain accurate timely records of all collections activities payment arrangements and account statuses in the system.

• Recording payment information: responsible for recording payment information updating account details and maintaining accurate records of all interactions with customers.

• Any other ad hoc duties

Qualifications :

•  35 years of collections / debt recovery experience preferably in motor hire purchase.

• Strong negotiation skills and composure in difficult conversations

• Meticulous with records and follow-up

• Intermediate Excel knowledge

• Able to work independently while collaborating with various departments and stakeholders

Additional Information :

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Remote Work :

No

Employment Type :

Full-time