Assistant Manager, Learning & Quality Assurance

We are looking for a proactive and passionate Assistant Manager Learning & Quality Assurance to drive the implementation of Leading Quality Assurance (LQA) standards while supporting the hotels Learning & Development initiatives.

Working closely with Heads of Department you will strengthen service standards develop Heartists capabilities and champion a culture of continuous learning and service excellence to deliver memorable guest experiences.

Key Responsibilities

• Coordinate and implement Learning & Development programmes including onboarding orientation service training and leadership development initiatives.

• Drive the implementation and monitoring of LQA and hotel service standards across all departments.

• Conduct quality checks and service observations identify performance gaps and work with Heads of Department to develop and follow up on corrective action plans.

• Partner with departmental trainers to reinforce service standards through coaching training and on-the-job guidance.

• Coordinate LQA assessment preparations monitor departmental readiness and track progress against improvement plans.

• Analyze relevant guest feedback quality assessment findings and training effectiveness to identify opportunities for improvement.

• Maintain accurate training records reports learning materials and quality assurance documentation.

• Promote a strong service culture through continuous learning coaching and service excellence initiatives.

• Support team engagement and other People & Culture projects as required.

Qualifications :

• Diploma or Degree in Human Resources Hospitality Management Learning & Development or a related discipline.

• Preferably 35 years of relevant experience in Learning & Development Quality Assurance Service Excellence or hotel operations.

• Knowledge of LQA standards and luxury hospitality service expectations will be an advantage.

• Good facilitation presentation communication and coaching skills.

• Strong stakeholder management skills with the ability to engage and influence colleagues across different departments.

• Analytical organised and detail-oriented with the ability to monitor performance gaps and drive follow-up actions independently.

• Proactive resourceful and passionate about people development and delivering exceptional guest experiences.

Additional Information :

• 5-day Work Week.
• Duty Meals are provided.
• Heartist F&B Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit Dental/Optical/Vacation Expenses.
• Comprehensive Medical & Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.

Remote Work :

No

Employment Type :

Full-time