Advisory Specialist I, Risk & Audit

Diligent is seeking Advisory Specialists I (Risk & Audit)to join our growing Professional Services team.

Were looking for individuals who are passionate about technology and consistently exceeds client expectations from meeting deadlines to delivering high-quality this role you will be responsible for executing and delivering solutions in response to managed services requests from customers. As a subject matter expert in Diligents solutions you will collaborate closely with internal teams to ensure successful delivery and an exceptional client experience.

This role is open to candidates based in Singapore Australia and New Zealand. Please note that we are unable to provide visa sponsorship so applicants must already have the legal right to work in their country of residence.

Candidates based in one of our office locations within Singapore Australia or New Zealand are expected to work from the office at least 50% of the time in line with our hybrid working policy. For candidates based elsewhere within these countries where we do not have an office remote working arrangements will be considered.

• Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle
• Assist PS management CS team and other stakeholders (where relevant and appropriate. Example: Sales PM PMM or Marketing) in the different stages of the customer lifecycle
• Leverage Domain Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development
• Build confidence to lead the implementation process end-to-end independently including engagement with the customer
• Work with clients to understand their program goals and how they collect/process data
• Leverage Diligent methodology to configure and implement our product and enable customers to use our products
• Provide guidance on best practices and usage of our products to achieve best results
• Ensure a good customer experience during the implementation journey
• Ensure timely and quality delivery of the services contracted by customers
• Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams

• Approximately 12 months of relevant experience in consulting professional services SaaS implementation customer success or a related client-facing role
• Embody Customer First mindset in all undertakings operating with urgency excellence and accountability to customer outcomes and experiences
• Good understanding of or willingness to learn GRC disciplines such as governance risk audit compliance internal controls or information security
• Ability to learn Diligent products and apply product/domain knowledge to customer requirements.
• Strong written and verbal communication skills in English including the ability to support presentations and workshops
• Ability to collaborate effectively with internal teams and customers
• Passionate about GRC (i.e. governance audit compliance internal controls information security etc)

• Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment
• Maintains a consistently high-quality level of work ethic including attention to detail accuracy and following processes and procedures with stakeholders and customers
• Willingness to problem-solve learn new skills and work in a changing environment
• Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals

• Experience with GRC and/or analytics tool is a plus
• Experience in a platform based products/solutions is an added advantage
• Undergraduate degree in a relevant area (e.g. Business Administration Risk Management Accounting and Audit Compliance Management Legal & Ethics Supply Chain Management Engineering Information Security or MIS) is a plus
• Relevant Professional GRC accreditation (planned in progress or obtained) (e.g. CIA CA CGA CMA CPA CFE CISA CRISC CISSP etc.)

About Us

Diligent is the AI leader in governance risk and compliance (GRC) SaaS solutions helping more than 1 million users and 700000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk build greater resilience and make better decisions faster.

Learn more or follow us onLinkedInandFacebook

What Diligent Offers You

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
• We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
• Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.

Headquartered in New York Diligent has offices in Washington D.C. London Galway Budapest Vancouver Bengaluru Munich Singapore and Sydney. To foster strong collaboration and connection this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations you will be expected towork onsite at least 50% of the time.We believe that in-person engagement helps drive innovation teamwork and a strong sense of community.

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligentsEEO PolicyandUS EEOCs Know Your Rights. We are a drug free workplace.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at