Account Relationship Executive (Client Relationship Executive)

The Senior Account Relationship Executive is responsible for managing and growing key client accounts while ensuring the delivery of high-quality customer service and technical solutions. This role combines relationship management strategic sales and account oversight to drive revenue growth improve client satisfaction and strengthen long-term partnerships. The role requires a proactive strategic thinker with strong communication skills technical awareness and the ability to manage complex client needs.

Key Responsibilities

Client Relationship & Account Management:

• Act as the primary point of contact for major clients building and maintaining strong long-term relationships.
• Understand client business needs goals and technical requirements to deliver tailored solutions.
• Provide guidance and support to clients on Eurofins Mechem SG capabilities services and offerings.
• Review client accounts identify opportunities for improvement and lead initiatives to enhance service quality.
• Prepare for participate in and host client visits audits and presentations.
• Serve as a trusted advisor to clients ensuring high levels of satisfaction and engagement.

Sales & Business Development:

• Identify opportunities for upselling cross-selling and introducing new offerings to clients.
• Collaborate with the sales team to develop account strategies and achieve revenue targets.
• Lead and support strategic sales initiatives including proposal preparation quotations and negotiations.
• Monitor market trends and client feedback to support the development of new services and offerings.

Operational & Technical Coordination:

• Coordinate client requests with internal operations teams in compliance with SOPs regulatory guidelines and contractual agreements.
• Translate technical testing capabilities and results into actionable insights for clients.
• Monitor and supervise sample collection processing and report delivery activities ensuring accuracy and timely completion.
• Ensure accuracy and quality of Certificates of Analysis (COAs) and client reports.
• Review and trend data as required by clients and create customized reports when necessary.

Process Improvement & Team Leadership:

• Lead and contribute to process improvement initiatives to enhance efficiency client satisfaction and service delivery.
• Mentor and support junior account executives in handling client interactions and technical coordination.
• Train and guide teams on CRM eLIMS ComLims and other tools to ensure accurate and timely account updates.

Qualifications :

Qualifications and Education Requirements

• Bachelors degree in Chemistry Microbiology Life Sciences Business or a related field. Candidates with a relevant diploma and suitable work experience will also be considered.
• 27 years of experience in account management client relationship management or sales preferably in
• laboratory or testing services.
• More experienced candidates may be considered for a senior-level position.
• Strong understanding of laboratory testing processes and scientific methodologies is a plus.
• Self-motivated proactive results-driven and able to work independently in a fast-paced environment.
• Exceptional interpersonal communication and negotiation skills.
• Excellent customer service orientation attention to detail and ability to handle confidential information.

Skills & Competencies

• Proficient in Microsoft Office Suite (Word Excel PowerPoint Outlook).
• Strong technical understanding of laboratory instruments and testing processes.
• Ability to analyze data and prepare reports for strategic decision-making.
• Demonstrated ability to manage multiple priorities and deadlines.
• Leadership and mentoring skills with a collaborative team-oriented mindset.

Additional Notes

• Outdoor sampling or client site visits may be required occasionally.
• Flexibility to travel for client meetings audits or strategic account management activities.

Additional Information :

What we offer: As an employer were keen to look after our people with as much dedication as they look after our patients. Thats why we offer competitive salaries excellent training and exceptional career prospects. Were a growing and ambitious company so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data: 
As part of any recruitment process the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Eurofins Mechem is an Equal Opportunities Company. 

Remote Work :

No

Employment Type :

Full-time