Account Operations Supervisor, Contract Logistics

Key Responsibilities

Warehouse Storage Agreements

• Review prepare and manage Warehouse Storage Agreements (WSAs) and related legal documentation with suppliers
• Work with supplier liability insurance requirements and coverage precedents to ensure consistency across the supplier base
• Coordinate with internal and supplier contacts to resolve contract questions and secure timely execution of agreements
• Maintain organised records of executed agreements amendments and insurance certificates

Supplier Setup in WMS

• Configure new suppliers in Cranes Warehouse Management System (WMS) ensuring accurate account setup and data integrity
• Coordinate EDI enablement and customer portal access as part of the onboarding workflow
• Support ASN and 940 submission setup working cross-functionally with IT and operations to confirm systems are functioning correctly before go-live
• Follow and help refine the established supplier onboarding process to ensure consistent repeatable setup across all new accounts

Supplier Support & Troubleshooting

• Serve as a primary point of contact for suppliers experiencing operational or systems issues
• Diagnose and resolve problems related to WMS EDI or portal access escalating to IT or other internal teams as needed
• Proactively communicate with suppliers to keep them informed of issue status and resolution timelines
• Identify recurring issues and recommend process or system improvements to reduce future support volume

Qualifications

• Experience in warehouse operations supply chain account management or a related operations role
• Familiarity with WMS platforms EDI processes and customer portal systems (or strong aptitude to learn quickly)
• Comfort reviewing and administering legal/contractual documents (prior contract administration experience a plus)
• Strong organisational skills with the ability to manage multiple supplier accounts and deadlines simultaneously
• Excellent written and verbal communication skills; able to explain technical issues clearly to non-technical supplier contacts
• Problem-solving mindset with a bias toward proactive resolution
• Ability to work cross-functionally with IT legal sales and operations teams

Required Experience:

Manager