IT Operations and Support Intern

During your internship:
You will support the daily operations of a cloud-based integration platform used for developing and updating vehicle software and services.
You will assist with handling incidents and service requests in our ticketing system including collecting relevant information updating tickets and escalating issues to the appropriate teams under guidance.
You will learn how to monitor cloud-based applications and connected devices review alerts and support initial troubleshooting using dashboards logs and documented procedures.
You will assist with application device and customer service administration following established processes and access permissions.
You will help maintain operational documentation knowledge articles and step-by-step support instructions.
You will work as part of an international team across Serbia and Germany collaborating with support specialists development teams system architects product owners and service managers.
You will develop practical skills in cloud operations monitoring troubleshooting and IT service management with support and guidance from experienced colleagues.

Qualifications :

What were looking for:
Currently enrolled in a university degree program preferably in information technology computer science communication technologies or a related field.
Interest in cloud technologies IT operations and technical troubleshooting together with a willingness to learn.
A structured approach to problem-solving attention to detail and the ability to follow documented procedures.
Clear communication skills and a collaborative approach to working with others.
Strong English language skills both written and verbal.

What can separate you from the crowd:
Basic understanding of cloud concepts or exposure to cloud platforms such as AWS or Azure through coursework personal projects or previous experience.
Basic scripting knowledge for example in Python Bash or PowerShell or an interest in automating repetitive tasks.

Previous professional experience is not required. Relevant coursework personal projects and a demonstrated willingness to learn are welcome.

Additional Information :

Why youll love to work with us:

Experienced colleagues international environment
Being part of a great team will challenge you to grow personally and professionally
Paid full time internship with flexible working hours so you can pass all the exams and be in track with faculty activities

If you are ready to start #LikeABosch please fill in the contact form and submit your CV (PDF format) in English language.

After we screen all the applications if you are fulfilling all the requirements you will be contacted for an interview (using Microsoft Teams or Skype).

We live by our values have an open feedback culture and there is plenty of room for innovative ideas. All because a team is only as valuable as its members.

Remote Work :

No

Employment Type :

Full-time