Front Desk Coordinator

Who we are

At Stella Stays were not just another hospitality brand - were building the future of living. Weve reimagined what it means to feel at home creating tech-driven beautifully designed spaces that people actually want to live in whether for a few days or a few months.

We started in 2019 with a bold vision and in just a few years we became leaders in the space disrupting traditional hospitality with a fresh forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online ready for instant move-in and packed with everything from high-speed WiFi to world class amenities. No paperwork no hassle - just modern effortless living.

Behind this vision is a team of ambitious fast moving people who thrive in a high-growth environment. We think big move fast and build whats never been built before - together.

If youre looking for a place where you can make things happen grow your career and be part of something truly game-changing youve found it. Welcome to the future. Welcome to Stella Stays.

We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills ensuring smooth day-to-day operations exceptional guest experiences and effective communication between various stakeholders.

You are required to:

• Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
  

• Oversee in-house inventory management and stock count to maintain adequate supplies.
  

• Supervise the maintenance and cleaning team ensuring efficient scheduling and high-quality work.
  

• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
  

• Prepare and adhere to daily weekly and monthly reports on property operations and guest feedback.
  

• Ensure compliance with property documentation requirements and quality assurance standards.
  

• Respond promptly and professionally to on ground guest requests ensuring their needs are met.
  

• Handle add-on service requests and coordinate with relevant service providers.
  

• Source and manage reliable service providers and vendors negotiating favorable contracts.
  

• Maintain data control and confidentiality of sensitive information.
  

• Greet visitors clients and partners providing a professional and welcoming atmosphere.
  

• Answer and direct incoming calls taking accurate messages when necessary.
  

• Manage incoming and outgoing mail and packages.
  

• Maintain the tidiness and appearance of the reception area.
  

• Assist with ad hoc administrative tasks as needed.
  

What are we looking for:

The ideal candidate for this role should have:

• Bachelors degree in Hospitality Management Business Administration or a related field (preferred).
  

• Proven experience in Operations and Front Desk management preferably in the hospitality industry.
  

• Strong organizational and multitasking abilities with attention to detail.
  

• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
  

• Proficient in using property management systems and other relevant software.
  

• Ability to work independently and make sound decisions in a fast-paced environment.
  

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.