DTC IT Manager
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Job Summary
- Own the Magento platform and the DTC technology stack end-to-end performance stability scalability and security of the consumer-facing channel.
- Own the DTC solution roadmap and backlog within the cross-channel direction set by the Senior Manager; translate business needs into well-designed solutions.
- Maintain accurate catalogue pricing and promotion configuration across the DTC channel.
- Deliver DTC changes and projects end-to-end requirements design vendor build oversight testing release and adoption.
- Run disciplined release and change management to protect platform stability.
- Own the DTC digital journey storefront search checkout payments and post-purchase; drive conversion reduce cart abandonment and improve page performance.
- Partner with Marketing on campaigns promotions and content operations across the channel.
- Own DTC order-to-delivery integration and DTC last-mile execution (e.g. FarEye) routing tracking proof-of-delivery and returns within the Senior Managers cross-channel last-mile direction.
- Ensure accurate order flow between Magento SAP and delivery systems.
- Own DTC analytics (funnel conversion delivery performance) with the AI & Data team and use the data to prioritize improvements.
- Ensure DTC data is accurate and integrated across systems.
- Manage DTC vendors (Scandiweb FarEye Easydata) day-to-day for delivery quality SLAs and roadmap within IT vendor governance and the Senior Managers oversight.
- Ensure DTC solutions meet security data-protection (PDPL) and payment-compliance (e.g. PCI-DSS) standards; partner with the Cybersecurity Manager on consumer-data and checkout risk.
- Transition DTC changes cleanly into Run with documentation and run books and act as the DTC solution escalation point for the DTC L2 analyst and Service Delivery.
- Bachelors degree in IT Computer Science Engineering or a related field
- Minimum 5 years of experience in IT with hands-on ownership of e-commerce platforms.
- Minimum 3 years of experience in the FMCG sector is a must.
- Experience within organizations operating across multiple locations including head offices branches and manufacturing facilities is a must.
- Hands-on experience with e-commerce platforms preferably Magento (Adobe Commerce).
- Proven experience delivering e-commerce projects and managing digital/e-commerce vendors.
- Strong understanding of the full DTC journey including storefront checkout payments fulfilment and last-mile delivery.
- Experience integrating e-commerce platforms with ERP systems (SAP) and delivery systems.
- Magento/Adobe Commerce PMP or Agile certifications are preferred.
- Experience with last-mile/delivery platforms such as FarEye. Or experience with analytics tools such as Google Analytics.
- Strong English communication skills.
Required Skills:
Bachelors degree in IT Computer Science Engineering or a related field Minimum 5 years of experience in IT with hands-on ownership of e-commerce platforms. Minimum 3 years of experience in the FMCG sector is a must. Experience within organizations operating across multiple locations including head offices branches and manufacturing facilities is a must. Hands-on experience with e-commerce platforms preferably Magento (Adobe Commerce). Proven experience delivering e-commerce projects and managing digital/e-commerce vendors. Strong understanding of the full DTC journey including storefront checkout payments fulfilment and last-mile delivery. Experience integrating e-commerce platforms with ERP systems (SAP) and delivery systems. Magento/Adobe Commerce PMP or Agile certifications are preferred. Experience with last-mile/delivery platforms such as FarEye. Or experience with analytics tools such as Google Analytics. Strong English communication skills.
