Customer Support Team Lead Jobs in Kigali
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Customer Support Team Lead
Wise
Singapore - Singapore
KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...
Quality Lead (bpo)
Jadeer
Kigali - Rwanda
Jadeer is hiring a Quality Lead on behalf of one of our clients based in Egypt New Cairo. Our client is a leading fintech company in the digital payments and consumer finance sector across the Middle East. Through partnerships with major retail and e-commerce brands the company delivers innovative t...
