Support Engineer Elite

• Permanent role with temporary allocations (typically 1-3 months) across different accounts providing additional support during understaffing periods or volume peaks.

• Provide technical assistance and support to clients via email and phone addressing IT-related issues such as account password resets internet connectivity problems and email configurations.
• Perform remote troubleshooting by accessing clients computers to efficiently resolve software-related issues.
• Document daily activities and issues in the ticketing system to maintain clear records and facilitate knowledge sharing.
• Diagnose and troubleshoot hardware software and network issues ensuring timely resolution to minimize downtime.
• Collaborate with team members and escalate complex issues to higher levels of support as necessary.
• Adapt communication styles to meet the diverse needs of clients delivering exceptional customer service.
• Participate in training and development programs to enhance technical skills and knowledge of IT systems.
• Create and update support documentation including FAQs and troubleshooting guides.

Required qualifications:

Education:

Completed secondary education (12 classes).

Higher education in Information Technology or a related field is an advantage.

Experience:

Minimum 6 months of working in Stefanini;

Any experience in customer service or IT support is a plus.

Technical skills:

Basic knowledge of IT concepts including familiarity with Windows operating systems and common software applications.

Understanding of hardware components and their functions to assist in troubleshooting issues effectively.

Proficiency in common software applications (e.g. Microsoft Office Suite web browsers) and basic troubleshooting of application-related problems.

Soft skills:

Exceptional communication skills both verbal and written.

Strong problem-solving abilities and critical thinking skills.

Ability to work collaboratively in a team environment.

Adaptability and flexibility to address diverse customer needs.

Customer-oriented mindset with a focus on delivering high-quality service.

Language proficiency:

Advanced proficiency in English both written and spoken minimum B2 level

• Monthly bonus for Elite project
• Long term collaboration: Contract for unlimited period of time;
• Longer vacations: Up to 27 days Annual Vacation;
• Learning opportunities: IT and Soft skills training provided by our specialists;
• Bonus for referring new colleagues;
• Health benefits: Private Medical subscription; Massage rooms in our office;
• Flexible benefits: Public transportation reimbursement Meal tickets Private pension Certified courses Gift vouchers;
• Tailored Career Path;
• Opportunity to develop a career within a stable multinational environment Trainer Quality Analyst Team Leader Project Management Infrastructure or Application Developer Specialists etc.;
• Friendly fun and young team.

Disclaimer:

The preceding job description was designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Whats next:

Its best to apply today because job postings can be taken down and we wouldnt want you to miss this case you need further information just send us a message at and well be happy to assist!

Diversity & Inclusion:

Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!

About us:

We are the Stefanini group a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here we like to say that technology is not the end but the means: what really matters are the people who drive it all. Our mindset is AI First meaning we invest in cutting-edge technology in everything we do focusing on results for our clients.

We are a company A GROUP that breathes collaboration and offers a dynamic environment where you will learn by doing grow alongside the team and have space to contribute with ideas and projects.

More than just talking about digital transformation we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop innovate and be part of something bigger the Stefanini Group is your place.

We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.

Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.

If you suspect youve been targeted please contact us immediately at for verification.

Key Points to Remember:

* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.

Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.