Support Advisor with IT & EN

About the Role

We are looking for multilingual Support Advisors to join a growing international healthcare support operation.

Start Date: between 1st - 15th of August

In this role you will provide phone and email support to patients healthcare professionals caregivers and internal stakeholders using innovative medical devices and diagnostic solutions. You will troubleshoot technical issues document interactions and ensure a high-quality customer experience while working within a regulated environment.

This is an excellent opportunity for candidates with technical support IT helpdesk service desk medical device support laboratory support or customer support experience in a technical environment.

Key Responsibilities

Handle customer and staff inquiries via phone and email

Troubleshoot technical and application-related issues

Support patients healthcare professionals and caregivers using medical devices

Identify root causes and provide appropriate solutions

Escalate complex cases to specialized support teams when necessary

Document all interactions accurately in CRM systems

Identify product quality concerns and follow escalation procedures

Support complaint handling activities and follow-up actions

Maintain compliance with internal quality and regulatory requirements

Collaborate with technical specialists and cross-functional teams

Requirements

Fluency (C1-C2) in the following languages:

• Italian and English

Minimum 1 year experience in:

• Technical Support
• IT Helpdesk
• Service Desk
• Application Support
• Medical Device Support
• Laboratory Support
• Technical Customer Service

Strong troubleshooting and problem-solving skills

Experience working with CRM systems and ticketing tools

Good understanding of IT concepts such as connectivity networking software applications and remote support tools

Ability to communicate complex information clearly to non-technical users

Strong written documentation skills

Nice to Have

Experience supporting healthcare medical devices laboratory equipment diagnostics life sciences or regulated environments

Bachelors degree in:

• Engineering
• Information Technology
• Medical Sciences
• Biology
• Biochemistry
• Related technical disciplines